Network Administrator II
About The Position
Network Administrators utilize several skills to provide all-star leadership to Applied Tech’s internal teams and customer support to our clients. You understand high-quality customer service, respond with appropriate professionalism and urgency, and have a knack for adapting your interpersonal style to many diverse types of users. You understand how to support integrated enterprise applications, advance troubleshooting of hardware and software, and keep users up-and-running. Candidates should possess the ability to think fast on their feet, a willingness to help others and the ability to take internal coaching and client frustrations in stride. You lead with effective communication and a client-first mindset. This position may require on-site support at the request of the customer to do troubleshooting/remediation.
Requirements
- 1+ years of solid performance in network/sys admin role
- Excellent communication and customer service experience
- Active driver’s license and proof of auto insurance
- Windows and/or Apple operating systems
- Microsoft Exchange (On-Premise and Online)
- Hypervisor technology (Hyper-V and VMware)
- Advanced understanding of networking including DNS, DHCP, TCP/IP
- Firewall and network switch configuration and support
- Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
- Certification required within six months of being hired
Responsibilities
- Advanced hardware and software support for servers, firewalls, switches, and wireless access points
- Advanced knowledge of Hypervisor, VLAN’s, network routing, and Azure VMs.
- Desktop, server and network infrastructure troubleshooting and maintenance.
- Substantial customer service focus with proven results for client satisfaction
- Demonstrate complete ownership and accountability of incoming tickets.
- Address time sensitive issues promptly.
- Advanced technical issues involving Microsoft's full suite business applications and operating systems
- Candidates will be required to field incoming requests while working on several items at one time. Must be able to meet deadlines and effectively communicate issues/solutions.
- Logging client issues correctly in our ticket management system.
- Will be required to participate in on call rotation
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
