Network Administrator I

American 1 Credit Union•Jackson, MI

5d•$33•Onsite

About The Position

The Network Administrator I is responsible for supporting the credit union’s in-house computer hardware, software systems, and network and security connections. This position will also assist in project management support, help desk support, resolve end-user hardware, software programs, phone systems, and connectivity issues in a timely and accurate fashion, and provide end-user training where required.

Requirements

A minimum education of associate degree.
Ability and aptitude to analyze and resolve highly technical problems relating to network server and infrastructure issues.
Excellent analytical, customer support, and interpersonal skills required.
Must have working technical knowledge of networks, servers, PCs, and operating systems.
Must have experience with data management.
Must be flexible with working hours.
Work schedules occasionally change on short notice to cover unexpected business needs. Available to respond to network issues/problems on a 24/7 basis.
Licensed driver, ability to travel from location to location.

Nice To Haves

Preferred 4-year degree in Information Technology with cybersecurity focus
Will have hands-on software and hardware troubleshooting experience.
Will be adept at reading, writing, and interpreting technical documentation and procedure manuals.
Excellent verbal and written communication skills
Will have proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong problem-solving and decision-making skills.
Frequent standing, walking, telephone and computer use, lifting up to 50 lbs.
Proven ability to work independently and as part of a team
Is detail-oriented and curious, and will leverage research to resolve issues
Possesses attention to detail and organizational skills.

Responsibilities

Network and Security Monitoring: Monitor the credit union’s IT network and security systems to ensure minimum disruption to service levels. Responsible for reporting all network and security change activities.
IT Team Help Desk Support: Collaborates with IT team on help desk support
Collaboration: Collaborate with necessary teams in all discussions relevant to support project management pertinent to IT.
Phone System Support: Supports in administrating and maintaining phone networks, voice systems, and equipment.
Policy: Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements
Event Support: Serves as a credit union representative within the community and is actively visible at credit union events and credit union-sponsored events.