NetSuite Functional Analyst (NetSuite Techno-Functional Consultant)

Sound Agency•Seattle, WA

31d•Onsite

About The Position

SOUND Behavioral Health is growing and welcoming a NetSuite Functional Analyst to our team in Tukwila, WA! SOUND is one of King County's most comprehensive providers of quality mental health and addiction treatment services, supporting our area's most vulnerable populations. The NetSuite Functional Analyst supports a NetSuite ERP and FreshService environment in a behavioral health care setting. Additionally, the analyst will support the peripheral applications associated with the NetSuite environment to include but not limited to Squareworks (Charted), Amazon Business, NSBP, and Stripe. This role will support exploration and implementation of new functionality, or under-utilized functionality, and provide a first line of troubleshooting prior to opening a ticket with NetSuite Advanced Customer Support. In addition, this position will support the FreshService application environment, and may support other applications as needed/appropriate. Schedule: Typically Monday-Friday 8:00am-5:00pm. Location: In office at our Tukwila office (6400 Southcenter Blvd, Tukwila, WA 98188). Applications will be accepted until December 1.

Requirements

Minimum of three years of experience as a NetSuite (Social Impact) analyst
Strong knowledge base and proven experience in Information Technology.
Customer service/interaction experience required.
Must pass a criminal background check.
To successfully perform the essential duties of this position, an individual must be able to sit at a desk for four or more hours a day and use office equipment, including phones and computer keyboards, for four or more hours per day. Individuals must be able to engage team members over the phone, during virtual calls, and in person by voice. Regular attendance is an essential function of the position.
Reasonable accommodation may be provided to assist individuals with disabilities to perform essential position functions.

Nice To Haves

Desired experience with FreshService
NetSuite Certification preferred
Bachelor's degree in a related field preferred.
Knowledge of NSPB and Squareworks (Charted) is highly desirable.
Knowledge of NSPB coding preferred.
Experience in a health care setting is desirable but not required.
Experience in Non-Profit is desirable but not required.

Responsibilities

Netsuite (including NSPB) Functional Support
Suite Scripts / Workflows (Approval Workflows, etc.)
Saved Search / Report development (including functional parameters)
Report distribution
Forms - creation, updates, deployment
Analytics Datasets and Workbooks development
Assist users in dashboard setup and home screen customization.
Identify and support transition to best methods for importing external data into NetSuite.
Support exploration and implementation of new functionality (i.e., expense reimbursement solution).
Research and explore functionality and features currently not in use or under-utilized.
Recommend alternatives for manual and Excel-based processes.
NetSuite Role Management
Role configuration to align with function, including supporting monitoring segregation of duties.
Adjust roles as necessary to best support the position and its function, following the “least necessary” access rule.
New release evaluation and deployment
Sandbox refresh
Error decoding, correction, and/or support
Support implementation of 3rd party integrations
Support system security monitoring and audits
System User Use Case Development Assistance
Application Support, Ticket Handling / Error Correction
Report Development and Deployment
System Utilization Support
Collaborate with stakeholders to understand business needs.
Document functional and technical requirements for potential NetSuite enhancements.
Customize NetSuite modules (e.g., CRM, Financials, Inventory) to align with business processes.
Recommend and implement system improvements to increase efficiency.
Track and report on the efficacy of continuous improvement efforts.
Create or support creation of user guides and training materials.
Conduct workshops or one-on-one sessions to support users.
Serves as teacher, mentor, and coach for ongoing system utilization.
Act as a liaison between technical teams and business units.
Translate complex system capabilities into understandable business terms.

Benefits

100% Paid Medical & Dental Insurance
Full time Team Member and child(ren) coverage until child's 26th birthday
Spouse/Domestic Partner coverage available (team member pays full cost)
Paid Life Insurance 2x annual salary + additional $25,000
Long Term Disability Insurance (60% monthly salary)
100% premiums paid by Sound
18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
12 Days of Paid Sick Leave
9 Days of Paid Holidays
Health Savings Account (HSA)
Flexible Spending Accounts (FSA) for health care (limited) and dependent day care costs (pre-tax)
Employee Assistance Plan (EAP)
The Standard Sound retirement plan: 401(k) plan (organization contribution) - Sound contributes 3% to team members plan even if you don't. Team members are 100% vested; team members may contribute to their own plan
Paid Training
Free in-house professional training and $400 annually + 3 paid days off-site training
Public Service Loan Forgiveness (PSLF)
Free Supervision Hours - Washington State Licensure
Service Award - at 5,10,15,20 & 25 years of service