NetSuite Engagement Lead

Spaulding Ridge • Chicago, NY

9d

About The Position

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. What You Will Do and Learn The NetSuite Engagement Lead will oversee relationships with our clients across our NetSuite ERP, SuiteSuccess, and related SuiteCloud technologies. The ideal candidate excels at building strong relationships with strategic clients by understanding their business needs and aligning them with NetSuite’s best‑in‑cloud solutions. The Engagement Lead is responsible for driving successful delivery of current engagements while identifying adjacent opportunities across business units, subsidiaries, and regions within a client’s organization. Ideal candidates will be able to: Develop trusted relationships with a portfolio of major NetSuite clients Gain a deep understanding of key customer requirements, business processes, and industry challenges Expand relationships with existing customers by continuously proposing NetSuite solutions that support their evolving objectives Advise clients on NetSuite best practices, leading practices, and optimization opportunities Lead cross‑functional internal teams, including Functional Consultants, Technical Consultants, and Solution Architects, while balancing resources to maximize customer impact and support team members’ career growth Ensure accurate scoping, solution alignment, and timely delivery of NetSuite products and services Serve as the primary communication link between key customers and internal NetSuite delivery teams Resolve client issues and drive risk mitigation efforts to maintain long‑term engagement health and client trust Identify and support new sales opportunities that contribute to ongoing, strategic client partnerships Prepare and deliver regular status reporting, progress updates, and forecasts to internal and external stakeholders using key account metrics

Requirements

• Proven experience as an engagement manager/project manager within ERP technology or management consulting
• Hands‑on experience with NetSuite , including modules such as Financials, Supply Chain, CRM, or SuiteSuccess
• Strong communication and interpersonal skills, with the ability to build relationships at all organizational levels
• Excellent organizational, planning, and multitasking abilities
• Strong problem‑solving, negotiation, and customer‑advocacy skills

Nice To Haves

• Experience supporting or selling cloud‑based ERP or business applications (e.g., Oracle Cloud, SAP, Workday, Salesforce, Acumatica) is a plus

Responsibilities

• Develop trusted relationships with a portfolio of major NetSuite clients
• Gain a deep understanding of key customer requirements, business processes, and industry challenges
• Expand relationships with existing customers by continuously proposing NetSuite solutions that support their evolving objectives
• Advise clients on NetSuite best practices, leading practices, and optimization opportunities
• Lead cross‑functional internal teams, including Functional Consultants, Technical Consultants, and Solution Architects, while balancing resources to maximize customer impact and support team members’ career growth
• Ensure accurate scoping, solution alignment, and timely delivery of NetSuite products and services
• Serve as the primary communication link between key customers and internal NetSuite delivery teams
• Resolve client issues and drive risk mitigation efforts to maintain long‑term engagement health and client trust
• Identify and support new sales opportunities that contribute to ongoing, strategic client partnerships
• Prepare and deliver regular status reporting, progress updates, and forecasts to internal and external stakeholders using key account metrics

Benefits

• Competitive benefits package, including medical, dental, vision, 401(K) and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees