NetOps Network Engineer

Police & Fire Federal Credit Union • Bensalem Township, PA

2d • Hybrid

About The Position

The NetOps Engineer will have a strong network security focus and will be responsible for contributing to overall network security design and posture, working on firewall and other network security systems, contribute to and lead network security projects, and provide escalation support for network security related issues. This position will be focused on on-prem systems and requires a proactive approaching to maintaining system integrity, staying updated on emerging threats and ensuring secure and reliable network performance. Key duties include but are not limited to contributing to and leading projects and integrations, managing and maintaining firewalls and rule sets, troubleshooting connections through firewalls and other security devices, investigating and supporting network security escalations, managing and maintaining existing network security devices and integrations, documenting and reviewing as built systems and providing insights on potential network security improvements, and provide operational hand-offs for completed projects and implementations where necessary. Some travel between office locations may be required on an as-needed basis for projects and implementations. The NetOps engineer must possess the ability to troubleshoot and document solutions to complex problems and execute project tasks within a team environment. A successful engineer will professionally work with other teams in the organization while keeping management appraised of the status of his/her projects and any escalations. This position will require the engineer to be onsite at the Bensalem location for first 90 days and can then transition towards to a hybrid work from home schedule. This position will be part of an on-call rotation.

Requirements

• 5+ years hands on experience with network and network security infrastructure in a predominantly Cisco environment.
• Experience working on large projects, implementations, and integrations.
• A strong understanding of network security technologies and philosophies such as zero trust architectures, netflow, firewalls, data loss prevention, anti-malware / anti-virus, identity management, and secure network access.
• A strong foundation in the fundamentals of TCP/IP communications.
• Demonstrated understanding of IP routing and protocols including OSPF and BGP.
• Demonstrated understanding of WAN technologies used in a multi-site and remote work environment including MPLS, IPsec, and remote access VPNs.
• Demonstrated understanding of VXLAN fabrics and multi-VRF environments.
• Must possess knowledge of current network security tools and technologies.
• Must possess knowledge of network monitoring tools and technologies
• Must possess effective written and verbal communication skills.
• Must possess excellent customer service skills and be able to work independently and within a team in a highly customer-focused environment.
• Bachelor’s degree in technical field; or related experience and/or training; or equivalent combination of non-academic education and experience is desired.
• Ability to work on after-hours changes, including some evenings and occasional weekends.
• Ability to travel to office and branch locations as needed.
• Ability to lift 50lbs and rack/stack equipment.
• Must possess strong project management skills.
• Must possess effective written and verbal communication skills.
• Must possess a high level of comfort with debugging complex issues.
• Must possess excellent customer service skills and be able to work independently and with a team in a highly customer-focused environment.

Nice To Haves

• Active CCNA or CCNP certifications with a focus on Security are desired.

Responsibilities

• Lead and contribute to projects, implementations, integrations, and handoffs to other teams where necessary.
• Create and update documentation and diagrams for new projects and existing implementations.
• Provide escalation support for network security infrastructure including firewalls, NAC, IPS, and other network-based security systems.
• Review, audit, and remediate network security devices for compliance with standards.
• Support requests from other teams and business units within PFFCU.
• Analyze and diagnose reports of network security related problems while documenting root causes, providing recommendations for remediation, and performing corrective actions.
• Work with vendors for problem escalation and proactively drive solutions resolutions.
• Ensure timely completion of daily tasks and both short term and long-term projects.
• Participation in an on-call rotation.
• Assist with vulnerability remediations.
• Perform security reviews and hardening of existing network security systems.
• Proactively provide recommendations for improving network security posture.
• Document and diagram in Visio current and future expansion of network security systems through thoughtful analysis and review.
• Analyze network security devices and typology for possible issues.
• Work with third party vendors to expedite and drive problem resolutions.
• Develop a working knowledge of the business side of PFFCU and be able to interface effectively with all groups.
• Perform analysis of software and hardware modifications, including vendor software patches and user requests.
• Demonstrate an understanding of the business impact of system changes and be able to clearly explain and relate their impact to affected users.
• Document internal support processes and procedures and build runbooks for new systems.
• Design and implement processes to ensure the security and high availability of all systems.
• Be able to take immediate control of problem escalations and drive them to resolution.
• Work closely with all teams in Information Systems on projects of all scopes, including complex and cross-functional efforts.
• When appropriate engage and collaborate with third party services.
• Ensure timely completion of projects and deployments in conjunction with the Business Plan.
• Other duties as assigned by the Management.

Benefits

• EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU
• 401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year
• Great benefits, paid time off, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees