NETA Certifications Program Manager

Vertiv • Westerville, OH

9d

About The Position

The NETA Certifications Program Manager is responsible for building and delivering electrical certification learning and lab exercises, as well as developing solutions that support Vertiv Service Offerings from Electrical Reliability Services (https://ers.vertiv.com/en-us/) and High Voltage Maintenance (https://www.hvmcorp.com/en-us/). This role contributes to the Americas Services Training team and technical services curriculum by creating, curating, and delivering learning assets in multiple formats. Additionally, the role involves building learning and certification support paths that align with electrical certification programs such as NETA I, II, III and IV. The Program Manager will partner with Vertiv’s Technical Training managers and Service teams to create relevant and impactful training that maps to certification paths, driving adoption and business results.

Requirements

• Bachelor’s degree in Electrical Engineering and NETA certification preferred.
• Experience with adult learning and instructional design in the electrical industry considered.
• 5+ years' proven project management skills including planning work, prioritizing and managing details, keeping multiple tasks/projects on track, using time well, and delivering results with tight deadlines.
• Excellent verbal, written, interpersonal communication abilities including collaborating with subject matter experts, global stakeholders, and managers to transfer knowledge.
• Experienced facilitator and coach with expert skills in virtual and online delivery methods, including media and video.
• Excellent oral and written communication skills, paired with sound business judgment.
• Sound understanding of adult learning theory and models (ADDIE).
• Passion and interest in developing people.

Nice To Haves

• Preferred experience with using training development tools such as Articulate Rise, Opus, UPK, WalkMe, Adobe Storyboard, Venngage, Vyond.
• Preferred experience using Docebo or other industry leading Learning Management Systems
• Demonstrated ability to thrive in a fast-paced, ambiguous, deadline-oriented, global work environment.

Responsibilities

• Oversee the design, development and delivery high-profile, high-impact Services training programs delivered in multiple modes – instructor-led and virtual workshops, train-the-trainer, self-paced online courses and videos, and technical solution lab exercises.
• Collaborate with program managers, instructors, and subject matter experts to create high-quality performance support materials, courses, content, and programs that align with the goals of the stakeholders.
• Create, manage, and deliver engaging training across multiple mediums while accommodating multiple learning styles.
• Integrate adult learning theory best practices into course development.
• Model exceptional customer service, teamwork, and professionalism in the development/maintenance process.
• Interact with the business and other team members in response to inquiries, concerns, and requests regarding distance education courses and issues.
• Understand and define target associate personas to deliver instruction that resonates with the audience.
• Produce courses on time and in alignment with the overall learning strategy.
• Design and implement Kirkpatrick evaluations.
• Ensure that our vision and mission are reflected in all aspects of the learner experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees