Nest Spa Assistant Manager

Blackberry Farm

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Spa Assistant Manager assists the Director and Manager of Spa and Wellness in overseeing the successful daily operations of the Spa. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education. Blackberry is an Equal Opportunity Employer.

Requirements

Three years of management experience required; spa experience preferred
High School Diploma or equivalent
Must have excellent verbal skills
Must be able to communicate effectively with guests, managers, and team members
Basic knowledge and understanding of math
Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Be able to lift up to 35 lbs.
Be able to operate a company vehicle or golf cart safely.
Be able to stand for long periods.
Must be able to work in a calm and quiet spa setting

Responsibilities

Scheduling of Spa Service Providers and Spa Coordinators
Respond to time-sensitive guest requests for spa appointments
Maintain backbar and locker room inventory and place orders as needed
Oversee all aspects of Providers and Coordinators, including: o Maintain proper staffing, including hiring and efficient scheduling of providers and coordinators according to established budget guidelines and demand o Onboard and train new provider and coordinator staff according to SOPs o Write, implement, and update new provider and coordinator SOPs o Ensure accuracy in appointments, scheduling, balancing, and schedules o Conduct semi-annual performance reviews in conjunction with the spa manager o Ensure all therapist license are current and team is on track to achieve all required CE credits. o Ensure all spa team members complete required compliance training annually
Oversee daily operations of the pool experience
Interact with guest to ensure Blackberry standards, assist with guest issues, and write Cat-Cs as needed.
Work with Facilities team to ensure Spa is clean and ready for guests every day
Maintain common area guest supplies (locker rooms, fitness, pool, lounge) in conjunction with the spa manager
Maintain respectful working relationships with other departments
Work at the desk and the retail area welcoming and interacting with guests and leading by example
Motivate the team and enforce policies and procedures
Become familiar with spa services including massages, body treatments, manicures, pedicures, and facials
Keep the whiteboard in the breakroom updated with left to sell numbers, team members on the best report, best report number, and any upcoming events
Keep the calendar in the breakroom updated with team member birthdays and groups
Organize team outings in conjunction with the spa manager
Manage the best report breakdown by team member
Submit maintenance or IT work orders as needed
Conduct weekly housekeeping and maintenance walkthroughs of the spa
Serve as Manager on Duty
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work weekends and holidays.