Spa Assistant Manager

Appellation Healdsburg•Healdsburg, CA

12d

About The Position

GROW WITH US Appellation is a culinary-focused hotel company that embraces authenticity and locality in everything we do. We believe in the power of regional character, community, and culture to create exceptional experiences for our guests. Appellation gathers the best from each of our destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality.

Requirements

2+ years of spa or hospitality management experience (luxury or boutique preferred)
Confident leader with strong organizational and communication skills
Experience with spa or hospitality systems (e.g., Mindbody, Booker, or similar)
Familiarity with payroll and staff scheduling
Guest-first mindset with a passion for wellness and service
Flexible availability including weekends and holidays
Solid knowledge of appointment management
Ability to perform job functions with minimal supervision
Ability to adapt to changing situations, working under pressure, and handling unexpected situations with grace
Ability to perform the essential functions of the job with or without reasonable accommodation
All candidates are required to undergo background check

Responsibilities

Manage daily spa operations, including staff scheduling, guest services, and inventory oversight
Lead, train, and inspire a team of spa professionals to deliver elevated experiences
Collaborate closely with the Spa Director to refine processes and drive continuous improvement
Oversee payroll preparation and ensure timekeeping accuracy
Hire, onboard, and support new team members as they grow
Be a hands-on leader, stepping into concierge, reservation, or attendant roles as needed
Resolve guest issues with empathy and efficiency
Maintain a spotless, welcoming, and safe spa environment
Ensure compliance with all health and safety standards