Nest Spa Assistant Manager

BLACKBERRY•Walland, TN

11h•Onsite

About The Position

The Wellhouse at Blackberry Farm is a world-class facility where guests come for relaxing spa treatments, yoga and fitness classes, wellness retreats, or to relax and enjoy the beautiful view by the outdoor pool. The Spa Manager assists the Director of Spa and Wellness in overseeing the successful daily operations of the Wellhouse.

Requirements

Three years of management experience required; spa experience preferred
High School Diploma or equivalent
Must have excellent verbal skills
Must be able to communicate effectively with guests, managers, and team members
Basic knowledge and understanding of math
Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Be able to lift up to 35 lbs.
Be able to operate a company vehicle or golf cart safely.
Be able to stand for long periods.
Must be able to work in a calm and quiet spa setting

Responsibilities

Assemble payroll reports and approve time cards for coordinator and therapists
Manage scheduling of Spa Therapists
Respond to time-sensitive guest requests for spa and wellness appointments
Oversee all aspects of the Therapist and Salon teams, including:
Maintain proper staffing, including hiring and efficient scheduling of therapists and salon staff according to established budget guidelines and demand
Onboard and train new therapists and salon staff according to Wellhouse SOPs
Write, implement, and update new therapist and salon SOPs
Ensure accuracy in appointments, scheduling, balancing, and schedules
Conduct semi-annual performance reviews
Work with Facilities team to ensure Wellhouse is clean and ready for guests every day
Maintain common area guest supplies (locker rooms, fitness, pool, lounge) in conjunction with the assistant spa manager
Maintain salon and massage back bar supplies in conjunction with the assistant spa manager
Maintain respectful working relationships with other departments
Work with Spa & Wellness Director on service development and implementation
Work at the desk and the retail area welcoming and interacting with guests and leading by example
Manage retail skin and body care retail inventory and orders
Motivate the team and enforce policies and procedures.
Become familiar with spa services including massages, body treatments, manicures, pedicures, and facials
Serve as Manager on Duty
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work weekends and holidays.
Supervision of Wellhouse Service Providers and Coordinators in conjunction with the Assistant Spa Manager