Neighborhood Liaison

City of Austin

7d • Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Meets with neighborhood residents, leaders, and community groups to identify needs and available resources. Coordinates, plans, and develops programs and activities to address resident's economic, social service, and community improvement needs and/or improves coordination of existing services. Develops and implements a variety of health and/or safety promotions, outreach, and education efforts. Coordinates volunteer programs and trains residents in neighborhood support activities, including grant writing. Supports Self-Reliant Neighborhood activities for neighborhood improvement. Assists in the establishment or revitalization of neighborhood associations and neighborhood watch blocks. Represents the City of Austin before community groups. Writes, drafts, and completes reports and/or documents. Job Description: Purpose: Under general direction, this position conducts and coordinates a variety of leadership, public safety, health, and social services outreach or community development activities; engages residents in activities and efforts that will improve quality of life, safety, and neighborhood appearance. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Meets with neighborhood residents, leaders, and community groups to identify needs and available resources. Coordinates, plans, and develops programs and activities to address resident's economic, social service, and community improvement needs and/or improves coordination of existing services. Develops and implements a variety of health and/or safety promotions, outreach, and education efforts. Coordinates volunteer programs and trains residents in neighborhood support activities, including grant writing. Supports Self-Reliant Neighborhood activities for neighborhood improvement. Assists in the establishment or revitalization of neighborhood associations and neighborhood watch blocks. Represents the City of Austin before community groups. Writes, drafts, and completes reports and/or documents.

Requirements

• Knowledge of local City, State, Federal, and private service providers and funding sources.
• Knowledge of community organizing and neighborhood development techniques.
• Skill in planning, coordinating and implementing community programs and activities.
• Skill in developing new initiatives and working with service providers to plan and coordinate services.
• Skill in establishing and maintaining good working relationships with the public and making effective use of community resources.
• Skill in working with community representatives to identify and address local needs.
• Skill in oral and written communications.
• Skill in interpreting, organizing, coordinating and executing assignments, projects and programs.
• Skill in handling multiple tasks and prioritizing.
• Skill in conflict resolution and negotiation.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to work well with individuals from a variety of different backgrounds and experience, including community leaders, residents, service providers, local officials and elected representatives.
• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Social Work, Public Policy, Public Health, or in a field related to the job.
• Three (3) years experience in community outreach or neighborhood wide community programs.
• Masters Degree from an accredited four-year college or university with major coursework in Social Work, Public Policy, Public Health, or in a field related to the job, may substitute for one year related work experience.
• Experience may substitute for education up to a maximum of four (4) years.

Nice To Haves

• Fluent (read, write, & speak) in Spanish or other language and English.
• Experience in Community Outreach.
• Microsoft Office: Word, Excel, Power point, Outlook
• Experience working with Law Enforcement.
• Experience in customer service
• Ability to travel to more than one work location.
• Ability to work some weekends and evenings.

Responsibilities

• Meets with neighborhood residents, leaders, and community groups to identify needs and available resources.
• Coordinates, plans, and develops programs and activities to address resident's economic, social service, and community improvement needs and/or improves coordination of existing services.
• Develops and implements a variety of health and/or safety promotions, outreach, and education efforts.
• Coordinates volunteer programs and trains residents in neighborhood support activities, including grant writing.
• Supports Self-Reliant Neighborhood activities for neighborhood improvement.
• Assists in the establishment or revitalization of neighborhood associations and neighborhood watch blocks.
• Represents the City of Austin before community groups.
• Writes, drafts, and completes reports and/or documents.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees