Neighborhood Admissions Specialist

Otterbein SeniorLife•Loveland, OH

22h

About The Position

Inspired by faith, we strive to enrich individual life journeys for all by providing high quality service in a cheerful, timely manner and by communicating, coordinating, and cooperating with others to attain goals. To liberate elders, and those who serve them, from the mindsets of institutional care. Job Summary The Central Intake Admissions Specialist works with a sense of urgency as part of a self-empowered team to drive census through developing relationships with referral sources and location leadership. Assesses potential referrals for financial viability and clinical needs alignment with location capabilities. Strives to meet or exceed Speed to lead metrics.

Requirements

High School Diploma/GED required
Experience with Electronic Medical Records, Customer Relationship Management Software
Expertise in knowledge and understanding of long term care payers
Proficient with: Microsoft Office products
Skilled in collaborating with multiple internal and external customers to build and maintain strong relationships
Accurate data entry
Comfortable with using math skills to analyze data and make recommendations
Skilled in: Conflict Management, Critical Thinking and Customer Service
Ability to prioritize competing priorities
Flexible and adaptable to change
Above Average organization/planning and attention to detail
Proficient literacy, writing, documentations, communication, and interpersonal skills
Recognize and uphold the autonomy and dignity of all elders.
Communicate a sense of caring, concern, respect and dignity for elders.

Nice To Haves

Bachelors or Associates Degree desired

Responsibilities

Timely retrieval/response to information from referral platforms and sources
Enter all referrals into CRM in PCC : demographic and insurance information; attach referral packet from hospital
Evaluate each referral for Clinical and Financial Viability for admission based on Red/Green/Yellow light process and take appropriate action based on process parameters
Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
Effectively communicates each referral with the Heath Care Navigator.
Complete or ensure completion of the Quick Patient Assessment for Yellow and Green Lights potential admissions
Collaborate with neighborhoods/Communities on determination of Yellow lights
Obtain prior authorization for Managed Care or confirm 3 day QHS for MCR. Ensure the Long term Care workflow is being followed
Obtain 7000 or complete PAS (Pre-Admission Screen)
Completes sex offender checks on all referrals
Waitlist Referral in CRM. Send Admission notification
Accountable to ensure discharge orders, and appropriate hospital documentation are uploaded into CRM
Accountable to response time for referrals; manage Red/Yellow/Green light responses from each location
Communicate with locations on capabilities, current considerations for admissions, etc.
Ensure communications/notifications are sent to appropriate departments
Verify and update current demographic information
Generate Admissions Agreement prior to Admission, ensure completion (remote) within 72 hours / 3 business days of any new admission or re-admission.
Complete necessary trackers / reports – PASRR, Admission Agreement, etc.
Cross train/provide coverage as needed for various Regions within the organizations.
Responsible for all duties outlined above for assigned locations
Select, train, develop and discipline the other Neighborhood Admissions Specialists
Implement schedules such that weekend coverage is continually provided

Benefits

Health & Wellness
Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
Financial Security
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
Growth & Development
University Partnerships with University of Cincinnati, University of Toledo , and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
Some benefits, including PTO and tuition reimbursement, are based on hours worked