Neighborhood Admissions Specialist

Otterbein SeniorLife • New Albany, OH

1d

About The Position

Inspired by faith, we strive to enrich individual life journeys for all by providing high quality service in a cheerful, timely manner and by communicating, coordinating, and cooperating with others to attain goals. To liberate elders, and those who serve them, from the mindsets of institutional care. Job Summary The Central Intake Admissions Specialist works with a sense of urgency as part of a self-empowered team to drive census through developing relationships with referral sources and location leadership. Assesses potential referrals for financial viability and clinical needs alignment with location capabilities. Strives to meet or exceed Speed to lead metrics.

Requirements

• High School Diploma/GED required
• Experience with Electronic Medical Records, Customer Relationship Management Software
• Expertise in knowledge and understanding of long term care payers
• Proficient with: Microsoft Office products
• Skilled in collaborating with multiple internal and external customers to build and maintain strong relationships
• Accurate data entry
• Comfortable with using math skills to analyze data and make recommendations
• Skilled in: Conflict Management, Critical Thinking and Customer Service
• Ability to prioritize competing priorities
• Flexible and adaptable to change
• Above Average organization/planning and attention to detail
• Proficient literacy, writing, documentations, communication, and interpersonal skills
• Recognize and uphold the autonomy and dignity of all elders.
• Communicate a sense of caring, concern, respect and dignity for elders.

Nice To Haves

• Bachelors or Associates Degree desired

Responsibilities

• Timely retrieval/response to information from referral platforms and sources
• Enter all referrals into CRM in PCC : demographic and insurance information; attach referral packet from hospital
• Evaluate each referral for Clinical and Financial Viability for admission based on Red/Green/Yellow light process and take appropriate action based on process parameters
• Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
• Effectively communicates each referral with the Heath Care Navigator.
• Complete or ensure completion of the Quick Patient Assessment for Yellow and Green Lights potential admissions
• Collaborate with neighborhoods/Communities on determination of Yellow lights
• Obtain prior authorization for Managed Care or confirm 3 day QHS for MCR. Ensure the Long term Care workflow is being followed
• Obtain 7000 or complete PAS (Pre-Admission Screen)
• Completes sex offender checks on all referrals
• Waitlist Referral in CRM. Send Admission notification
• Accountable to ensure discharge orders, and appropriate hospital documentation are uploaded into CRM
• Accountable to response time for referrals; manage Red/Yellow/Green light responses from each location
• Communicate with locations on capabilities, current considerations for admissions, etc.
• Ensure communications/notifications are sent to appropriate departments
• Verify and update current demographic information
• Generate Admissions Agreement prior to Admission, ensure completion (remote) within 72 hours / 3 business days of any new admission or re-admission.
• Complete necessary trackers / reports – PASRR, Admission Agreement, etc.
• Cross train/provide coverage as needed for various Regions within the organizations.
• Responsible for all duties outlined above for assigned locations
• Select, train, develop and discipline the other Neighborhood Admissions Specialists
• Implement schedules such that weekend coverage is continually provided

Benefits

• Health & Wellness
• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support
• Financial Security
• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection
• Growth & Development
• University Partnerships with University of Cincinnati, University of Toledo , and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
• Some benefits, including PTO and tuition reimbursement, are based on hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED