Neighbor Care Specialist

Mobile Loaves & Fishes•Austin, TX

3d•Onsite

About The Position

Community First! Village (CFV) is a 183 -acre master-planned community that provides affordable, permanent housing and a supportive community for the chronically homeless in Travis County. The Neighbor Care Specialist will have the privilege of walking alongside our "neighbors" p rovid ing an opportunity for them to settle, cultivate and care for themselves and others in this unique community . This position will primarily be responsible for welcoming new neighbors home and facilitat ing opportunities that allow them to settle well in their new community. This is an exciting opportunity to support the continued growth of CFV and help launch neighbor care and support operations for Community First! Village Burleson. The Neighbor Care Specialist will begin onboarding and training at our main CFV campus on Hog Eye Road , with the anticipated transition to support our new Burleson property following onboarding, tentatively targeted for October and subject to operational needs. This role is ideal for someone who brings an enthusiastic, flexible, and highly adaptable mindset and is energized by building relationships, supporting neighbors through transition s , and helping establish a warm, welcoming, and well-coordinated experience in a growing community. This is a full-time, non-exempt position . Due to the nature and requirements of the position, hours are flexible to fit needs, but typically include 9am - 6pm Monday-Friday. Some nights and weekends may be . Primary work location may shift based on operational needs and phase launch timing.

Requirements

MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally .
Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals .
Experience evaluating the needs of those you serve and helping connect them with appropriate providers and resources
Strong critical thinking and problem-solving skills with the ability to assess situations and implement thoughtful, outcome-oriented solutions
Experience working with individuals in escalated situations; de-escalation training preferred
Excellent customer service , communication, and relationship- building skills with the ability to respond effectively to neighbors, staff, volunteers, and partners
Ability to manage neighbor concerns with empathy, professionalism, and discretion
Experience with local social service agencies and community resource networks is a plus
Comfortable using standard workplace technology platforms such as Google Workspace, Microsoft Office, and Zoom
Experience with case management, HMIS, CRM systems, or Salesforce is a plus
Strong attention to detail and time management skills, including accurate and timely record keeping and documentation
Flexible and adaptable, with the ability to adjust priorities to unexpected circumstances and meet the needs of others; recovers quickly from problems and setbacks
Must have a valid driver's license
Ability to move throughout Community First! Village's phases and other MLF properties, as needed
Ability to work in an office setting as well as in outdoor and residential community environments
Ability to lift up to 50 pounds
Ability to walk, stand, and move throughout the property for extended periods of time

Responsibilities

Serve as the primary MLF point person for new neighbors settling at Community First Village
Develop and maintain positive relationships with neighbors , striving to always create a supportive environment
Plan for and oversee Move-In Day for each new neighbor to ensure that tasks are scheduled, completed and the process runs smoothly
Manage the final phase of the home preparation process including coordinating maintenance issues, conducting final unit walkthroughs and home decoration and stocking
Create and steward volunteer opportunities in partnership with the volunteer team
Perform regular follow - up check - i ns with neighbors to assess for any additional needs or resources and assist in making appropriate connections
Assist with well checks as needed
Schedule, train and lead neighbor contractors; fill in for no-show contractors as needed
Facilitate housing interviews if needed
Act as liaison for onsite neighbor partner organizations providing supportive services
Coordinate case staffing meetings with onsite partners
Collaborate with Neighbor Care leadership on partner relationships and opportunities
Create and maintain relationships with partner agencies and recurring volunteers
Ensure all documentation is complete and uploaded in a timely manner
Other Duties & Responsibilities as needed