Care Specialist

TheKey•Omaha, NE

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.

Requirements

1-3 plus years of experience in health care, elder care, social work or related industry
Excellent customer service and communication skills
Computer proficiency and ability to document timely and accurately in systems
Current driver’s license and proof of insurance
Ability to travel approximately up to60% of the time
Ability to lift and carry up to 75 pounds
Ability to sit, stand and walk for prolonged period of time throughout the work day
Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Nice To Haves

Extensive knowledge of industry regulations and governing laws

Responsibilities

Client Start
First caregiver with client new starts
Introduction of the client and caregiver, explanation of the Care Specialist role, and the value added to client care
Setting TheKey caregiver high standard of care and expectations
Meet with Care Manager after the first shift to give feedback and recommendations for care plan updates
Provide insight on caregiver matching - traits and client needs shared with CM
Care Management binder maintenance - ensure medication sheets and blue care notes are in place, PPE supplies are available, and binder is in an easy accessible location for caregiver and client to use
Caregiver Start/Training
Client Care Plan Expert
Coordinate caregiver introductions, training at client residence, and ongoing training as needed with Caregiver Leads
New client - CM owns the original training and will have CS attend to set the expectations
Stabilized client (12 weeks or more) - CS will own ongoing hands on training and introductions
Review and Check understanding of knowledge of Care Plan in detail with caregiver and train on specific care needs (text only as a follow up)
Reinforcing CM is the main point of contact for all Caregivers and Clients
Lead Caregiver program - identify, recruit, and train the Lead Caregiver program with every client
Utilize Lead Caregiver checklist
Retention
Deliver supplies/update binders as directed by CM
Prioritize with CM on a daily basis at risk clients, caregiver additional training, and other related tasks that CM's may feel would increase quality of care and communication with caregivers
CM communicates with CS all Medallia client surveys and works together to improve outcomes
Scheduling
Set up check in for brand new caregivers to TheKey after their first shifts.
Filling in as a Caregiver when last minute call offs or NCNS occur - covering only until a replacement arrives
May be required to work a start of care shift as necessary to assure client care is off to a good start
Assisting Care Management or Care Specialist in Lincoln on a temporary basis, as needed
Weekly give overview to Director of Client Care - measures time & effort
Clocking in and out of all scheduled client shifts using either the WellSky Personal Care app or Telephony is required - Any incorrect clock ins/outs need to be reported to the manager within 24 hours of error
All mileage will be recorded using Coupa.