Negotiation Trainers - Allstate Claims University

Allstate•Irving, TX

23d•Onsite

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Negotiation Trainer develops standardized playbooks and delivers training to help adjusters navigate estimating differences, structure negotiations, and manage objections with auto body shops and contractors. This role also equips adjusters to communicate clearly, secure agreements, and deliver claim decisions in a way that builds trust and minimizes friction. Allstate is currently seeking a Negotiation Trainer based in Irving, TX to support Claims teams through in-person training and coaching. In this role, you will equip adjusters with the skills and strategies needed to navigate complex negotiations, manage objections, and drive effective claim outcomes. Non-traditional work hours may be required to support our offshore partners. If you have a strong background in negotiation, enjoy developing others and have insurance claims experience, we want to hear from you! Apply today!

Requirements

Training & Facilitation: Experienced in delivering both instructor-led and self-paced training sessions ensuring knowledge retention and engagement.
Claims Negotiation Strategy : Adapt at designing and implementing repeatable negotiation playbooks for adjusters that translate estimate differences into clear positions, defined tradeoffs, and strategic next-best offers when working with auto shops and contractors. Incorporates structured objection-handling approaches and clear escalation triggers to support effective decision-making.
Objection Handling & Coaching: Train adjusters to recognize objection types (price, scope, parts, process), to respond with confidence, and keep conversations productive under pressure.
Communication Skills: Facts, Agreements, and Trust: Teaches adjusters to open negotiations effectively, explain the facts, gain incremental agreements, and communicate claim decisions in a way that builds trust and reduces repeat friction.
Facilitation of High-Intensity Practice: Design and deliver interactive role plays (shop vs adjuster, customer vs adjuster) and run feedback debriefs that measurably improve field conversations.
Claims Workflow & Stakeholder Awareness (Auto & Property): Understand the end-to-end claims context and train negotiation choices that fit the workflow and stakeholder model.

Responsibilities

Contributes as subject matter expert for learning offerings
Recommends improvements to ensure offerings are customer centric
Serves as lead, or is part of, an agile team for large projects.
Measures learning effectiveness and shares recommendations to help improve learner understanding
Provides support for learners as needed.
Designs, evaluates and maintains complex learning offerings to ensure alignment with business or enterprise need in as part of an agile team.
Provides instruction and follow-up coaching for facilitated learning offerings.
Develops, designs and delivers learning offerings that are aligned to business and enterprise strategy
Ensures talent management practices are understood and supported consistently within learning offerings
Drive adoption of skills-based culture to empower and develop meaningful business-relevant skills through design and delivery of learning.