NCWorks Career Navigator II

Goodwill Brand•Boone, NC

About The Position

The NCWorks Case Manager – The NextGen Career Navigator is responsible for managing a caseload of participants with our High Country WIOA contract. This position supports youth looking for employment and education by delivering comprehensive case management services, including eligibility determination, enrollment, referrals, career planning, and follow-up. The Case Manager ensures accurate, timely, and compliant documentation.

Requirements

High school diploma, required.
1-2 years of experience in similar role.
Excellent customer service skills.
Intermediate computer skills required.
Ability to multi-task.
Excellent communication skills—both written and verbal.
Excellent critical thinking and time management skills.
Must understand other organization’s policies.
Must be an active listener and have excellent soft skills.
Excellent organizational skills and understanding of deadlines.
Requires specialized training and background clearance.
Understanding of HIPPA and the importance of confidentiality.
Must be able to travel over 75%.

Nice To Haves

Technical certificate/training, highly preferred.

Responsibilities

Works with individuals who are engaged in habilitation services.
Develops career plans and sets goals with clear objectives around education and training, employment, and resources.
Understands HIPAA and confidentiality.
Participates in community access and community integration.
Acts as “guardian” or job coach for individuals when they are in a Goodwill program.
Utilizes and navigates required program database and manages data input into systems.
Assists with documentation and billing.
Manages billing for services rendered.
Refreshes knowledge base and understands rules around Medicaid and Medicare.