NCOS Specialist Tier 1 (Customer Operations Specialist) FT

JW LOGISTICS OPERATIONS LLC • Bentonville, AR

8d • $20 - $20

About The Position

At JW Logistics, we are redefining final-mile delivery through innovation, reliability, and customer-first service. As a leading logistics provider supporting national retailers like Walmart, we currently deliver over 50,000 packages per day—and that number continues to grow rapidly. Our success is driven by our people, our operational excellence, and our commitment to delivering results at scale. The National Customer Operations Support (NCOS) team plays a critical role in ensuring that every delivery meets the high expectations of our customers. The NCOS Specialist – Level 1 is the front line of our operations support team, responsible for monitoring deliveries, communicating with drivers and business centers, and ensuring customers receive accurate, real-time updates. This role is centered on communication, problem identification, and escalation—not deep logistics expertise. You will be a key part of a fast-growing, high-impact operation supporting one of the largest delivery networks in the country.

Requirements

• 1–3 years of customer service, call center, or operations support experience
• Strong verbal and written communication skills
• Detail-oriented and process-driven mindset
• Comfortable working in a fast-paced, high-volume environment
• Basic proficiency with Microsoft Excel and computer systems

Responsibilities

• Answer inbound calls, emails, and system alerts
• Communicate clearly with drivers, business centers, and internal teams
• Provide timely and professional delivery updates
• Monitor live delivery activity across multiple markets
• Identify delays, exceptions, and service issues
• Resolve standard operational issues quickly and efficiently
• Respond to delivery status inquiries
• Ensure a positive and professional customer experience
• Follow SOPs and escalation guidelines
• Escalate complex issues to NCOS Supervisors
• Maintain accurate, real-time system updates
• Identify repeat issues and flag trends to leadership
• Support process improvements within NCOS

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees