IT Support Specialist Tier 1

Integral Consulting Inc • Boulder, CO

1h • Hybrid

About The Position

We are currently seeking an Information Technology Support Specialist Tier 1 for our internal IT department. This is a hybrid-based position working from our Boulder, CO office, typically 2 days a week. The day-to-day work will vary with an emphasis on end user support and Tier 1 troubleshooting. This role offers future opportunities to manage tasks and projects, collaborate with a diverse group of colleagues and staff, communicate with clients and vendors, and training to advance your IT skills and career. This position may offer in-office, remote, or hybrid opportunities based on the candidate’s location and the needs of the organization.

Requirements

• Candidates should hold a bachelor’s degree in computer information systems, information technology, computer science, or a similar field.
• 2+ years of experience in IT Service Desk experience and systems support
• Hands-on experience troubleshooting Windows 10/11 systems and peripherals/printers
• Experience working in Active Directory, Microsoft 365/Entra ID, and Exchange
• Intermediate understanding of networking
• Pertinent IT certifications
• Excellent written and oral communication skills
• A desire to grow both intellectually and professionally
• Strong organizational abilities
• Ability to work independently and within a multidisciplinary team of scientists and engineers

Responsibilities

• Configures Windows computer setups
• Manages warranty support
• Assists with asset recovery
• Communicates with end users on progress of computer replacements
• Assists end users with authentication and account requests
• Updates software, security patches, and drivers
• Manages the shipping and receiving of IT equipment
• Updates standard operating procedures
• Manages asset tracking system and asset inventory
• Provides Tier 1 technical support and services for end users
• Escalation of complex issues to higher-level support members
• Provides support with hardware, software, and peripheral issues
• Assists with the IT aspect of onboarding new hires
• Provides support with IT procurement
• Performs other duties as assigned

Benefits

• company-subsidized (employee and family) medical, dental, and vision insurance
• 401(k) participation with a company match of 1% to 4% of annual compensation
• company-paid life and short- and long-term disability insurance
• paid sick leave (10 days)
• paid vacation (10 days)
• paid holidays (9 days) per year
• the potential for an annual discretionary bonus based on company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees