About The Position

The nCino Salesforce Administrator will implement and support nCino and ancillary products following bank strategies and in accordance with bank’s core values and documented procedures.

Responsibilities

  • Configure and deploy basic system changes as assigned by Director of nCino & Salesforce Product Management and nCino Salesforce Administrator Lead.
  • Provide support of nCino and ancillary products interacting with third-party vendors and Managed IT to troubleshoot and resolve issues.
  • Providing awareness to Director of nCino & Salesforce Product Management and nCino Salesforce Administrator Lead.
  • Convey system issues and outages, updates, and resolution to users through a S&T Central communication, Issue Comments, Tickets, emails, and in-app guidance, where applicable.
  • Escalate system issues and questions to nCino Salesforce Administrator Lead when assistance is required.
  • Follow the nCino Product Management – End User Support Process procedure for all Incidents, Requests and Changes.
  • Monitor ticketing system within nCino for any new, stale, overdue or on hold tickets to meet deadlines and maintain accurate and complete documentation.
  • Create and update nCino and ancillary products (i.e., Experian, API’s, SSO, etc.) knowledge base articles and maintain departmental procedures.
  • Identify and communicate with Managed IT Services or system vendor(s) troubleshooting and issue resolution.
  • Perform system release testing for both major and minor releases in sandbox and production following departmental release procedures.
  • Gather quarterly nCino SOX review documentation and complete process according to departmental procedure.
  • Work with internal business lines providing assistance as stated in the procedures to assist with completion of the Quarterly Experian and Semi-Annual PRA Trigger testing.
  • Complete maintenance tasks for nCino and ancillary products (i.e., Experian, API’s, SSO, etc.).
  • Complete mandatory and assigned trainings and certifications within the prescribed timeframe with a qualifying score.
  • Crosstrain with coworker on all duties and responsibilities.
  • Maintains a good working relationship with all bank employees.
  • Demonstrates the ability to work independently.
  • Works as a team player to contribute to the success of the department and in turn the organization.
  • Completes other tasks and duties as assigned by IT management.
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