NBC Sports Group IT Production Technician

NBCUniversal•Stamford, CT

1d•Onsite

About The Position

NBCUniversal is a leading global media and entertainment company, creating and distributing content across film, television, and streaming, and bringing it to life through theme parks, consumer products, and experiences. The company owns and operates major entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, and Peacock, and is a subsidiary of Comcast Corporation. NBCUniversal is committed to community improvement, an inclusive culture, and a diverse workforce. The IT Production Technician role requires a strong understanding of the broadcast industry, excellent communication skills, and the ability to manage technical issues related to broadcast, IT, and networking under pressure.

Requirements

Bachelor’s degree (B.A. or B.S.) in Computer Science or related fields OR equivalent years of experience in lieu of degree
3+ years in supporting IT operations and networking
Working knowledge of common operating systems and software applications
Understanding of Windows Server
Working knowledge of networking concepts: TCP/IP, LAN/WAN, VLANS, DHCP, DNS, Routing, Switching and Firewalls
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
Ability to utilize the applications for Microsoft Office for support, reporting and documentation
Excellent oral and written communication skills
Ability to provide technical support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired
Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise professionalism during stressful situations
Ability to think around problems and come up with creative solutions
Ability to work with or without direct supervision
Must be willing to travel when needed. Support for Remote Events can last from several days to up to two weeks and possibly longer.
Remote Event support requires the ability to lift 50-75 lbs.
Must have unrestricted work authorization to work in the United States.

Nice To Haves

Network+ certification or equivalent experience
Solid practical understanding of Cisco internetworking devices
High level of experience with Apple OS X, Microsoft Windows (desktop/server); Linux/Unix

Responsibilities

Maintaining the operational status of NBC Sports Group’s infrastructure and provide 24/7/365 days a year on-site support along with some travel
Desktop support, local apps support, troubleshooting issues associated with network, local servers, printers, remote access, and file shares
Travel to support on-location broadcast sporting events both domestically and internationally
Responsible for the analysis, segmentation, isolation and resolution or implementation of client service needs
Escalate to the appropriate group when the clients’ needs are beyond the scope of this position
Become familiar with each department and their respective applications
Learn fundamental operations of commonly used software, hardware, and other equipment
Follow standard operating procedures; accurately log all tickets using the defined tracking software
Base setup for new Cisco Switches
Factory reset Cisco Switches deemed EOL
Assist in Cisco IOS upgrades
Basic Cisco Switch configuration changes on remote events as required
IP and subnet changes as needed to establish connectivity to NBCU network
Port VLAN switching
Port Enabling post Port Security Violation event once source/cause has been determined
Level I troubleshooting of network connectivity and performance
Findings escalated to Level II Networking Team for resolution guidance or handoff
Other duties as assigned by the Support Desk Manager