Navigator

The Multi-Assistance Center At Morgans Wonderland•San Antonio, TX

About The Position

POSITION SUMMARY: Performs comprehensive Navigation services per The MAC Policy and Procedure and adhering to the MAC Core Values. The position is a center-based position and involves developing and maintaining long-term interaction with MAC Members, their families, and MACers for medical, therapeutic, community support services, and related service needs.

Requirements

Active Listening Skills – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Stress Tolerance – Requires accepting feedback and dealing calmly and effectively with high stress situations.
Concern for Others – Requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Integrity – Requires being honest and ethical.
Have a bachelor's or advanced degree from an accredited college or university;
An associate degree in a social, behavioral, human service or health-related field including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; or
A high school diploma or certificate recognized by a state as the equivalent of a high school diploma
Two years of related experience working with individuals with special needs and/or vulnerable populations who have chronic or complex conditions.
Specific expertise in related area (specific diagnoses, Medicaid, Social Security, legal, healthcare, etc.).
Family member of an individual with special health care needs with successful and extensive experience serving as their child/youth’s case manager/advocate and documented appropriate education or training related to case management. Qualifications must be specific to the job description and may be reviewed.
Other qualified individuals with extensive and documented successful experience working in community programs serving individuals with special health care needs. Qualifications must be specific to the job description and will be reviewed.
Proficiency in Microsoft Office.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Perform effectively under conditions of fluctuating workload and systems change.
Ability to work collaboratively and effectively in a close team environment.
Ability to interact with all visitors and fellow employees in responsible, courteous manner to ensure a positive and professional environment. Responds promptly to client’s and coworker needs.
Ability to work with a diverse population of cultures and varied socioeconomic status.
Ability to work with in a fast-paced environment with complex cases and able to anticipate MAC member needs.
Must have a valid Texas driver’s license and a reliable vehicle with the minimum auto insurance required by the State – must keep license and insurance current or have reliable transportation.

Nice To Haves

Experience in case management or social services work.
Experience with electronic health records or content management systems.
Knowledge of medical terminology/diagnoses.
Bilingual

Responsibilities

Review MAC Pre-Screening and MAC Intake Process for assigned MAC Member with special needs (and/or family, legal guardian) to identify the needs and address all identified social determinants of health in a private setting to ensure privacy and confidentiality.
Ensure all collected data is accessible in the MAC Navigation System and maintain MAC Member record.
Determine needs/referrals for MAC Member and send referral through MAC Navigation System to MACers and/or community partners.
Assist in identifying and seeking resolution to areas that are barriers to services for MAC Member.
Facilitate appointments for MAC Members, as needed.
Create and provide MAC Care Plan to MAC Member; assist assigned MAC Member with paperwork if requested.
Serve as an essential link between MAC Member, families and MACers for all services needed.
Performs follow-ups with assigned MAC Members, per timeline identified in MAC Policy and Procedures.
Participate in MAC interdisciplinary team meetings as a MAC Member advocate providing relevant information to all MAC stakeholders and asking relevant questions on behalf of assigned MAC Member.
Stays current on community agencies and resources to provide accurate, timely information.
Conduct MAC pre/post surveys, per timeline identified in MAC Policy and Procedures.
Adhere to established productivity benchmarks.
Discuss MAC Member grievances with leadership and develop action plans to address and correct.
Obtain MAC Member feedback and provide Leadership with appropriate recommendations to improve MAC navigation services.
Participate in trainings/community networking meetings.
Participate in all meetings and education sessions regarding MAC Navigation System.
Participates in Alamo Area Community Network (AACN) meetings, education and ensures AACN authorizations and specified data is entered in their specific database.
Performs all other duties as assigned.