Navigator

St Vincent De Paul Cares•Port Charlotte, FL

15h•Onsite

About The Position

SUMMARY: The CARE Center Intake Navigator II performs various duties relative to the Intake/discharge and navigation. Primarily they are responsible for the ongoing assessment of clients with continued follow up to be sure he/she reaches their individual goals and exit to permanent housing. This role will work with Pinellas Homeless Management Information System (PHMIS) to open and close all client cases, provide goal setting and assessment of client needs. Overnight Navigators admit up to 120 homeless men and women who sleep 70 in the Food Center dining area-turned "dormitory" and 50 in outside Courtyard area.

Requirements

Able to speak, write and understand English
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
Flexible work schedule including evenings, nights, weekends and holidays
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participate in Agency Performance Quality Improvement (PQI) program and Accreditation /Reaccreditation process
Mission-driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the Society of St. Vincent de Paul, South Pinellas Inc. Mission and Values
This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website. https://info.flclearinghouse.com [https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&data=05%7C02%7CJake.Shanahan%40ahca.myflorida.com%7C4b82b03a51ad4f4b95a108de4232c2f0%7C583c5f193b644cedb59ee8649bdc4aa6%7C0%7C0%7C639020982980038846%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xZdgpZEJ7lRUp18fRP71qweuFp0i1gIxOp6MWfK8zlM%3D&reserved=0]
Basic computer skills
Able to work in high population
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking - Talking to others to convey information effectively
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
Negotiation - Bringing others together and trying to reconcile differences
Approach the job with a positive “can do” attitude
Completes proper incident forms
Review prior cases and do checkups on clients
This position requires a High School diploma or GED certificate
Security training and/or experience in security
Experience helping or working with the homeless population
Ability to adapt to a fast pace and changing environment

Responsibilities

Register all new clients between 2:30 p.m. and 6:00 p.m., using intake folders that include the individual's demographics, income status, and other information about their housing
Set attainable goals and monitor progress of clients to report to our Case Manager
Provide assistance with the management of client volunteers
Routine monitoring of cleanliness in dining area/lounge
Assist clients with varying needs, i.e. general information, housing, apartment searching, veteran assistance, and referrals
Provide assistance with restroom access, showers, bus passes, environmental respite and use of a phone
Use of Pinellas Homeless Management Information System (PHMIS)
Follow up and evaluation on progress of clients then report to management on client progression
Work with volunteers to make sure showers and laundry areas are functional and clean
Scan clients into PHMIS for all meal services as necessary
Making ID badges for new clients and replacements as needed
Facilitate life-skill groups
Knowledge of harm reduction, motivational interviewing and trauma-informed care.
Ability to focus on moving client into Permanent Housing develop a Housing Plan with clients
Complete necessary paperwork including incident reports, maintenance requests, and contact supervisor for all necessary instances
Oversee Scanning ID’s for all clients at meal services
Making ID badges
Facilitate life-skill groups