Navigation Client Manager - Virtual

Alight Solutions

22h • Remote

About The Position

Amazing Opportunity and Great Place to Work! Are you looking for a new opportunity with a goal-oriented team? Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Navigation Client Manager (NCM) serves as the primary point of contact for clients regarding Health Navigation delivery, including reporting, requirements definition, and service inquiries. As the service lead, the NCM is accountable for client satisfaction and managing ongoing requirements. This role may also support change requests but is not a sales position. While the NCM does not manage a team, they are expected to act as a Subject Matter Expert (SME) and provide guidance to Alight parties in order to accomplish various objectives. Some travel may be required.

Requirements

• Bachelor’s Degree, Associate’s Degree with 2 years client management experience, or 3 years’ experience in a client management role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Ability and desire to learn continually in a fast-paced, changing environment
• Robust critical thinking and problem-solving skills
• Ability to efficiently organize work activities to meet deadlines
• Ability to effectively manage client relationships
• Alight requires all virtual interviews to be conducted on video.

Responsibilities

• Ongoing relationship with clients and maintain regular communication with key client stakeholders.
• Evaluating manage, and resolve complex operational and technical challenges.
• Understanding our technology solutions to better serve client needs.
• Organizing, plan, and lead both internal and external meetings effectively.
• Coordinate with clients and the health pro team to ensure all required materials for health pro delivery have been received
• Demonstrate Alight’s value effectively and establish appropriate expectations with the client regarding navigation service delivery
• Collaborate with Health Navigation Team Manager to understand and resolve complex customer and client escalations
• Serving as a Subject Matter Expert for service-specific and common client requirements.
• Collaborating seamlessly with a global team dedicated to client delivery and satisfaction.
• Executing the solution roadmap for the client.
• Developing domain and operational expertise within the client team.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
• Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level