Manager, Care Navigation

Carrum Health

1d•$90,000 - $110,000•Remote

About The Position

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. We are looking for a Manager, Care Navigation to lead and grow our Patient Care Specialist team. This role plays a critical part in ensuring an exceptional experience for every patient we serve — guiding them through the Carrum Health journey with empathy, clarity, and care. Reporting to the Director, Patient Care, you will mentor and develop a team of Patient Care Specialists, ensuring that every patient receives comprehensive, high-touch guidance throughout their care episode. You will set the tone for performance, culture, and operational excellence across the team. The salary range for this role is $90,000–$110,000, depending on experience and location This is a full-time, remote position eligible for full benefits and bonus. We are looking for candidates willing to work on a Central or Pacific Time schedule.

Requirements

You have 5+ years of experience in patient navigation, care coordination, or digital health operations.
You bring 3–5+ years of people management experience, leading teams in healthcare, customer support, or care coordination environments.
You are passionate about delivering high-touch, empathetic service and empowering your team to do the same.
You demonstrate strong communication and interpersonal skills, with the ability to engage effectively across patients, clinicians, and internal teams.
You are highly organized and data-driven, using metrics to monitor performance and identify areas for growth or improvement.
You have deep judgment and discretion when handling confidential or sensitive patient information and are committed to HIPAA compliance.
You thrive in a fast-paced, dynamic environment, balancing multiple priorities with composure and precision.
You have an entrepreneurial, solution-oriented mindset—comfortable innovating, testing, and improving processes.
You excel at cross-functional collaboration, working closely with operations, clinical, client success, and product teams to drive meaningful outcomes.

Nice To Haves

Experience with self-funded employer benefit plans, bundled payment models, or Centers of Excellence programs is a plus.
Spanish-speaking ability is a plus.

Responsibilities

Lead, coach, and develop a high-performing Patient Care Specialist team that delivers a differentiated, high-touch experience for every patient.
Mentor, motivate, and model best practices to your team, fostering excellence through demonstration and support.
Oversee daily team operations, ensuring patient cases are managed efficiently, compassionately, and in compliance with quality standards.
Act as the senior escalation point for complex or sensitive patient situations, ensuring swift, empathetic resolution.
Establish, monitor, and evaluate performance metrics—including patient satisfaction, utilization trends, engagement rates, and productivity—to ensure goals are met and exceeded.
Partner with leadership and cross-functional teams to develop strategic, operational, and technological solutions that enhance quality, improve efficiency, and reduce cost of care.
Support the design and continuous improvement of workflows, communication protocols, and digital tools to enhance patient experience and team performance.
Onboard, train, and empower new team members to deliver exceptional care navigation from day one.
Implement standards to maximize productivity, quality, and an outstanding patient experience.
Foster a culture of empathy, accountability, and continuous learning while serving as a role model for Carrum Health’s values.