Naval/Marine Corps Intranet End User Support (On-Site)

Oxley Enterprises®, Inc. • Jacksonville, FL

77d • $50,406 - $60,750 • Onsite

About The Position

The Naval/Marine Corps Intranet (NMCI) End User Support Technician provides command-level support to internal naval system users and peripheral devices.

Requirements

• 5 years of experience working with NMCI networks
• High School diploma
• Above average experience providing customer support to internal systems (e.g., phone, email)
• Above average experience providing help desk support to the NMCI network
• Above average experience in submitting Move/Add/Change (MAC) and account build out requests
• Strong knowledge of Secretary of the Navy (SECNAV) Manual-5510 and Secretary of the Navy Instruction (SECNAVINST) 5239.1 publication series
• Excellent oral and written communication skills
• Strong attention to detail skills
• Ability to establish and maintain positive interpersonal relationships
• Ability to collaborate and problem-solve in a team environment
• Must have an active Secret security clearance to be considered
• Ability to maintain a DoD Clearance
• U.S. Citizenship

Responsibilities

• Provides NMCI/Flank Speed end user support
• Assists the CNSL Information Technology (IT) Manager on the maintenance and upkeep of the headquarters and ashore
• Manages, maintains, and tracks NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands
• Develops project and program plans and milestones
• Participates in program reviews, status assessments, project and program planning, and project status reviews
• Provides periodic NMCI Program Maintenance reports to the Chief Information Officer (CIO) to support annual budget reviews for NMCI services
• Responds to technical issues for the CNSL staff in support of the CNSL readiness assessment mission
• Provides hands-on assistance for non-help desk related issues
• Configures laptops for remote access for CNSL staff travel
• Maintains an accurate inventory of NMCI and government assets
• Provides end user support for NMCI hardware and software including various Microsoft products
• Assists with printer and peripheral device support

Benefits

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees