End User Support Technician

Great Dane LLC • Danville, PA

1d

About The Position

THE ROLE At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry. The Position: The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well upgrading and maintaining any supporting software. It also requires the support of any servers, networking and phone equipment at the facility and service desk support. There will be daily interaction with end users and excellent communication skills are required. The position will require daily overall monitoring of our service desk queue to ensure we are improving our customer service experience and meeting our defined SLA requirements.

Requirements

• Education: Bachelor’s degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred.
• Years of Experience: 2+
• Proficient in PC installation, upgrades, and repair
• Proficient in Windows and Microsoft Office
• Excellent troubleshooting and communication skills
• Good understanding of server and networking technology
• Travel: 25%

Nice To Haves

• Advanced degree preferred.

Responsibilities

• Provide support for office and manufacturing hardware.
• Install, maintain, and upgrade PC hardware, printers, peripherals, and software.
• Provide customer service support via phone and remote access.
• Must be able take direction from management and accomplish tasks with minimal supervision.
• Other duties as assigned.

Benefits

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions
• Retirement programs, including a Pension Plan and 401(k) Plan with employer match
• Tuition Reimbursement
• Paid holidays and vacation
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees