Naupaka Host/Hostess (Full Time)
About The Position
The Naupaka Host/Hostess is responsible for welcoming and seating patrons, ensuring the quality and rapidity of restaurant facilities and services. This role involves managing dining reservations, directing waitstaff, and resolving guest complaints to ensure courteous and rapid service. The Host/Hostess inspects the dining room and serving stations for cleanliness, assists in expediting service, and supports the restaurant manager in overseeing service staff. Key duties include reviewing daily schedules, assigning workstations, managing occupancy reports, and personalizing guest service. The position requires knowledge of menu items, adherence to service standards, maintaining a clean work environment, and recommending resort facilities. Additional tasks include maintaining menu cleanliness and assisting with table resetting.
Requirements
- Department of Health TB clearance
- Must be able to read and write to perform job duties
- Must be pleasant, friendly and smiling
- Must be at least 18 years of age if serving or selling alcoholic beverages
- Able to manage the seating in the dining room to insure prompt and efficient guest service
- Able to stand, walk and reach during most of shift
- Able to handle disgruntled guests
- Able to lift and carry up to 25 lbs
- Able to communicate verbally employees, managers and guests
- Able to communicate over the phone
Responsibilities
- Welcome patrons and seat them at tables or in the lounge
- Ensure quality and rapidity of facilities and services
- Answer phone and schedule dining reservations
- Direct waithelp and service attendants to ensure courteous and rapid service
- Resolve or assist in resolving guest complaints
- Inspect the dining room serving stations and equipment for cleanliness and orderly appearance
- Assist waithelp and service attendant in expediting service to guests
- Assist the restaurant manager in overseeing the restaurant service staff
- Review daily work schedule and assign workstations
- Review occupancy report and reservations, VIP’s, special requests or occasions
- Greet and welcome guests to the restaurant and seat them at the table, present menu and personalize the service
- Answer the telephone promptly and take dining reservations, noting special requests or occasion
- Respond to guest requests or inquiries
- Knowledgeable of restaurant menu items
- Consistently perform tasks as specified on sequence of service standards and SOPs
- Maintain a clean and orderly work area and dining room
- Thank guests upon their departure, call valet if needed
- Perform other related duties as assigned or required
- Recommend the resort’s restaurants and facilities to guests
- Maintain cleanliness and adequate par levels of menus
- Assist waithelp and service attendants in expediting service to guests or resetting tables
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
