Naupaka Host/Hostess (Full Time)

Human Resources Team•Waimea, HI

20h•Onsite

About The Position

Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. Mauna Kea Resort is creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of its employees. The company measures its success by the quality of relationships built with one another, guests, and strategic partners, aiming to add value to every encounter to instill a unique sense of pride. The Naupaka Host/Hostess position is part of the FB Restaurant division and involves welcoming patrons, seating them, ensuring quality and rapid service, managing dining reservations, directing waithelp and service attendants, resolving guest complaints, and maintaining the cleanliness and orderly appearance of the dining room, serving stations, and equipment. The role also includes assisting the restaurant manager in overseeing service staff and performing other related duties as assigned.

Requirements

Department of Health TB clearance
Must be able to read and write to perform job duties
Must be pleasant, friendly and smiling
Must be at least 18 years of age if serving or selling alcoholic beverages
Able to manage the seating in the dining room to insure prompt and efficient guest service.
Able to stand, walk and reach during most of shift.
Able to handle disgruntled guests
Able to lift and carry up to 25 lbs.
Able to communicate verbally employees, managers and guests.
Able to communicate over the phone.

Responsibilities

Welcome patrons and seat them at tables or in the lounge.
Ensure quality and rapidity of facilities and services.
Answer phone and schedule dining reservations.
Direct waithelp and service attendants to ensure courteous and rapid service.
Resolve or assist in resolving guest complaints.
Inspect the dining room serving stations and equipment for cleanliness and orderly appearance.
Assist waithelp and service attendant in expediting service to guests.
Assist the restaurant manager in overseeing the restaurant service staff.
Review daily work schedule and assign workstations.
Review occupancy report and reservations, VIP’s, special requests or occasions.
Greet and welcome guests to the restaurant and seat them at the table, present menu and personalize the service.
Answer the telephone promptly and take dining reservations, noting special requests or occasion.
Respond to guest requests or inquiries.
Consistently perform tasks as specified on sequence of service standards and SOPs.
Maintain a clean and orderly work area and dining room.
Thank guests upon their departure, call valet if needed.
Perform other related duties as assigned or required.
Recommend the resort’s restaurants and facilities to guests.
Maintain cleanliness and adequate par levels of menus.
Assist waithelp and service attendants in expediting service to guests or resetting tables.