Naturalist - Boston Harbor City Cruises

Hornblower Group Inc.•Boston, MA

About The Position

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com. Position Summary: The Naturalist is responsible for narrating entire whale watch trips which includes a safety talk, harbor tour, whale identification, and messaging that includes ecological, educational, and conservation topics.

Requirements

At least one prior whale watch season of experience working as a naturalist or whale watch education/research intern. Region specific preferred.
A Bachelor’s Degree in Marine Science, Biology, Environmental, Zoology, or Educational related field preferred.
Photography and field data collections experience.
Strong customer service, organization, and interpersonal skills.
Maintain a high level of organization, detailed oriented and meet deadlines.
Handle multiple tasks/projects at one time.
Establish and maintain effective working relationships as required by job responsibility.
Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
Must be able to effectively understand and convey written and verbal information to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Will be required to be available for work nights, weekends and on all major holidays.

Responsibilities

Narration of whale watch trips, including a safety talk, harbor tour, whale identification, and messaging that includes ecological, educational, and conservation topics.
Performing a sound check, mic battery check, and set up of video displays before whale watch begins.
Supervision of Intern(s) while they perform daily tasks.
Performing and coordinating educational outreach with intern(s) around the vessel before and after trip, using educational biofacts.
Reporting whale harassment events and dead/entangled whales to the Coast Guard and other agencies in coordination with the whale watch captain.
Coordinating whale positions, distance, and species with the whale watch captain over the radio.
Being aware of Regional Whale Watch Guidelines, Seasonal changes, Dynamic Management Areas, Whale Alert Status, and the Marine Mammal Protection Act.
Performing photo identification of marine mammals and coordinate collection of field data with interns, using organization data protocols.
Answering customer questions and providing exceptional customer service.
Uploading GPS data, photos, and photo sheets daily onto network.
Cleaning and taking proper care of cameras and gear pre- and post-trips.
Writing daily blog, including photos.
Quality checking and keeping track of intern submitted data, enter photo data properties into iMatch.
Uploading photos of calves, unknown whales, sightings list, and other various catalogs.
Attend mandatory meetings and trainings.
Additional job duties assigned.