National Trainer - Water Heater

Midea•Jeffersontown, KY

11d

About The Position

The National Trainer is responsible for developing, coordinating, and delivering technical and sales training programs nationwide. This role focuses on equipping employees, contractors, distributors, and sales teams with the knowledge and skills necessary to install, troubleshoot, and maintain water heating, softening, and other water systems. The Trainer will support customers by guiding installation processes, providing insights into costs and considerations, and collaborating with engineering to troubleshoot issues. The ideal candidate brings a robust technical background in HVAC or plumbing, strong communication skills, and the ability to engage diverse audiences with varied expertise levels.

Requirements

Minimum of 5 years in the water heater or HVAC industry with a focus on technical training or field support.
Hands-on experience or familiarity with household appliances like water heaters, water softeners, water filters, or similar devices.
Strong presentation and communication skills, with the ability to simplify complex technical information for diverse audiences.
Proficiency in training software, video conferencing tools, and Microsoft Office Suite.
Excellent organizational skills and the ability to manage a nationwide schedule.
Travel up to 50% nationwide and to Canada for in-person training sessions and technical support.
Ability to lift and carry training materials and equipment, up to 50 pounds.

Responsibilities

Design and deliver engaging training sessions on water heater installation, maintenance, troubleshooting, and product features for a wide range of audiences.
Develop and maintain training materials, including presentations, manuals, and hands-on labs, ensuring that content is accurate, up-to-date, and aligned with the company’s brand and technical specifications.
Tailor training content to various learning styles and levels, from novice technicians to experienced contractors and sales representatives.
Provide troubleshooting support and technical expertise during training sessions and as field questions arise.
Stay current on product innovations, industry trends, and competitor offerings to ensure training programs are relevant and competitive.
Travel to customer sites, distributor branches, and company offices across the country to conduct on-site training and provide hands-on support.
Collaborate closely with product managers, engineering teams, and customer service to ensure training content accurately reflects current product capabilities and support strategies.
Act as a liaison between field personnel and engineering teams, assisting with diagnostics, addressing field issues, and sharing real-world installer feedback on existing and new product designs.
Collect and analyze feedback from training sessions to continuously improve content, delivery, and overall program effectiveness.
Track and report on training activities, participant feedback, and outcomes to measure success and identify areas for improvement.
Manage the training schedule, coordinating with regional teams to align training events with business goals and availability.
Ensure all necessary materials, tools, and equipment are prepared and in excellent working condition for each training session.
Set up training events and coordinate the people who deliver the training.