National Technical Support Specialist

EquipmentShare • Columbia, MO

8d • Remote

About The Position

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring a National Technical Support Specialist - Power Generation to support our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. EquipmentShare is seeking a National Technical Support Specialist – Power Generation to join our Advanced Solutions division. This is a key role supporting our growing fleet of rental generators ranging from 20kW to multi-megawatt systems, including diesel, natural gas, and hybrid-powered equipment. You’ll serve as a subject matter expert—providing hands-on technical support, commissioning guidance, diagnostics, and field troubleshooting across the country. You’ll also partner directly with our sales teams to help develop power solutions for complex customer needs across commercial, industrial, utility, and data center markets. This position is fully remote.

Requirements

• Deep understanding of generator systems: diesel and gas engines, alternators, controllers, and transfer switches
• Strong knowledge of AC power systems, 3-phase distribution, grounding/bonding, and voltage configurations (208V, 480V, etc.)
• Proven experience with commissioning, troubleshooting, and field diagnostics
• Ability to read electrical schematics, one-lines, and control logic diagrams
• Strong communication and customer support skills
• Comfortable working independently in a travel-heavy, fast-paced environment
• High school diploma or equivalent required; technical certifications or associate’s degree in electrical engineering or power systems preferred.
• Minimum 7 years of experience in power systems, load bank application, generator commissioning, or related roles.
• Must be able to lift up to 50 pounds periodically.
• Must possess a valid driver’s license with a clean driving record.
• This is a safety-sensitive position; candidates must pass a 10-panel drug screen.
• Must be able to travel 50% of the time with overnight travel required.

Nice To Haves

• Experience in a technical sales support or project engineering role is preferred.
• Knowledge of testing standards such as IEEE 115, NFPA 110, or utility-specific commissioning practices is a plus.

Responsibilities

• Act as the technical lead for generator systems in our Advanced Solutions division
• Support field service technicians with diagnostics, repairs, and commissioning of power generation equipment
• Provide pre- and post-sale support to internal sales teams by attending customer consultations and project planning meetings
• Participate in site walks and pre-job assessments to ensure the correct equipment configuration and distribution is specified
• Help lead deployments, especially complex or high-profile projects, ensuring successful install and customer satisfaction
• Train operations and service personnel on proper procedures, maintenance, and troubleshooting best practices
• Collaborate with OEMs and vendors for escalated support and warranty cases
• Maintain up-to-date knowledge of power generation technologies.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED