National Service Program Coordinator

City of New York•New York City, NY

20h

About The Position

The Agency You’ll Join The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. New York City Mayor Eric Adams is head of the executive branch of New York City's government. Previously, Mayor Adams has served the people of New York City as an NYPD officer, state senator, and Brooklyn borough president. The Adams’ administration is leading the fight to serve the people of the greatest city in the world, ensuring delivery of efficient and effective services, working to make New York City’s economy stronger, reducing inequality, improving public safety, and making the city more affordable that meets the needs of all New Yorkers. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. The Team You’ll Work With NYC Service is a division of the Mayor’s Office that provides meaningful access, opportunity, and resources for communities to come together and answer the call to serve NYC. We envision a city where New Yorkers are united by service and together, build a culture where New Yorkers uplift one another and take responsibility for the success of our city. To learn more about NYC Service, visit nyc.gov/service. The Problems You’ll Solve The National Service Program Coordinator will join four other program coordinators, and each will lead and support key elements of NYC Service’s national service NYC Civic Corps AmeriCorps program, reporting to the National Service Program Support Director.

Requirements

You have experience or comfort in individual counseling, problem-solving, and guiding others through complex circumstances.
You have the ability to manage multiple projects simultaneously.
You are capable of managing against goals and working under tight deadlines.
You have strong written and oral communication skills.
You have experience in relationship management.
You have strong computer skills.
You have excellent organizational and administrative skills.
You have the ability to work both independently and as an effective team member.
You have the ability to work beyond traditional working hours and schedules.
A baccalaureate degree from an accredited college and two years of experience in administration, research, management, analytical work, community work or community activities; or
A four-year high school diploma or its educational equivalent and six years of experience as described in "1" above; or
A satisfactory equivalent combination of education and/or experience. However, all candidates must have at least one year of experience in administration, research, management, analytical work, community work or community activities.

Nice To Haves

You have a sense of humor.

Responsibilities

Oversee approximately 30 AmeriCorps members serving at host sites across the City, supporting members throughout their service term.
Conduct in-person site visits and ensure member compliance with AmeriCorps procedures and processes.
Manage relationships with host site supervisors and NYC Service AmeriCorps members.
Manage aspects of the NYC Service AmeriCorps program compliance, including approving timesheets and submitting payroll bi-weekly.
Coordinate the monthly collection, reporting, and validation of metrics from AmeriCorps members and organizational partners.
Write elements of funding mid-term and final reports and provide program information support on grant funding requests, including collecting member testimonials.
Update existing and create new content for the member and supervisor handbooks, program manual, and NYC Service operations manual.
Manage aspects of program development and logistics for NYC Service AmeriCorps training and events, including leading and/or creating specific training for members.
Support supervisor orientation and training throughout the program year.
Facilitate monthly cohort calls and bi-weekly office hours for the AmeriCorps members you oversee.
Lead the selection process for members to become part of a member committee.
Coordinate and facilitate committee members' meetings to aid in the execution of committee projects.
Design and execute National Days of Service for members.
Support the program evaluation process for the NYC Civic Corps AmeriCorps program, including facilitating the RFP process, managing the vendor, supporting data collection, and selecting comparison groups and other participants.
Participate in the internal host site and member recruitment committee.
Support the host site recruitment process, including application review, member assignment description preparation, and conducting supervisor interviews.
Participate in the member recruitment process, including attending career fairs, conducting phone screens, and assisting in the matching process between applicants and host sites.
Support in the onboarding process by following up with accepted candidates to ensure they are completing required steps and preparing member folders for file audits for the upcoming program year, including member contracts, documents, and letters of service.
Facilitate the exiting process when members exit from the AmeriCorps program, including sending members' next steps and exiting them from the AmeriCorps system.
Support alumni engagement efforts.
Represent NYC Service at select events.
Be available on select weekends and on select evenings for projects.
Provide project support with other service activities and programs, as needed, including emergency volunteer response.
Support City initiatives as needed, including but not limited to possible emergency response and recovery.