National Service Coordinator

Marco Technologies

10d

About The Position

The Interterritorial Service Coordinator (National Service) provides inside sales support for copier and print solutions. This role is responsible for delivering high-quality service and solution support to clients, while ensuring exceptional client satisfaction is consistently maintained.

Requirements

Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and familiarity with project management and collaboration tools (e.g. Teams, SharePoint, or equivalent platforms).
Strong organizational and time management skills with the ability to prioritize tasks and manage multiple deadlines.
Ability to analyze service data and apply best practices to improve efficiency and customer satisfaction.
Excellent verbal and written communication skills, with the ability to interact effectively with both technical and nontechnical stakeholders across all levels of the organization.
Demonstrated ability to build and maintain positive working relationships, fostering collaboration and trust.
Strong commitment to task completion, with a proactive approach to problem-solving and goal achievement.
Adaptability and flexibility to manage change and respond to evolving priorities in a dynamic environment.
Proven teamwork skills, with a willingness to share responsibility and contribute to group outcomes.
Ability to remain calm, professional, and objective under pressure or in challenging situations.
An associate degree and two years of relevant experience; or equivalent combination of education and experience.

Responsibilities

Collaborate with copier sales and service dealers to coordinate service calls for national accounts and interterritorial support.
Respond promptly and appropriately to internal and external service requests.
Accurately log client issue details and initiate service calls using company-provided systems and technology
Communicate timely and detailed status updates to clients, including estimated resolution times.
Identify qualified dealer partners to handle specific service requests effectively.
Assign service requests to appropriate dealers or escalate to designated personnel as necessary.
Adhere to and support call center performance expectations.
Contribute to the development and implementation of best practices and operational procedures to enhance efficiency.
Set up and manage new national account and interterritorial service call processes.
Perform the set-up of new National Account and interterritorial service calls.
Monitor and manage the Managed Print Services inbox, ensuring timely responses and proper routing.
Review, verify, and approve or correct invoices from copier sales and service dealers prior to payment processing.
Attend required company and departmental meetings.
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
Perform other related duties as assigned.