National Sales Operations Coordinator, TWIN

Audacy, Inc.•Austin, TX

4h•Hybrid

About The Position

The Sales Operations Coordinator provides essential operational and administrative support to the TWIN department, ensuring the high-frequency and accurate delivery of traffic and weather sponsorships across multiple radio stations and markets. This role operates in a high-volume environment where attention to detail and data accuracy are critical, as errors directly impact revenue, client relationships, and operational efficiency. This role is ideal for someone who thrives in a detail-driven, high-volume environment and takes pride in getting things right the first time. The ideal candidate is highly organized, naturally double-checks their work, and understands that accuracy, follow-through, and consistency are essential to supporting revenue and client satisfaction.

Requirements

Experience: 3-5 years experience supporting media or sales operations
Media Literacy: Solid understanding of the broadcast radio landscape and systems preferred.
WideOrbit Systems: Complete SA101, SA102, and SA103 within 14 days to support order entry and scheduling accuracy.
vCreative Software: Complete training and certification within 30 days to manage commercial copy and workflows.
Technical Proficiency: Advanced proficiency in Microsoft Excel and Google Sheets.
Project Management: Ability to manage multiple deadlines across markets and time zones.
Data Integrity & Accuracy: Exceptional attention to detail, ensuring accuracy across contracts, logs, and reporting.
Professional Communication: Strong interpersonal skills to coordinate with teams and clients.
Problem Solving: Ability to identify issues and resolve them proactively.

Responsibilities

Reporting & Analytics: Generate daily and weekly revenue cadence reports for management.
Inventory Tracking: Create weekly enterprise-wide reports highlighting unsold and available market inventory.
Ad-Hoc Reporting: Compile specialized reports, including vertical category analysis, TWIN entitlements, rate and inventory benchmarks, lead generation, and spot time verification.
Multi-Market Order Entry: Process buys spanning 10 to 50+ markets simultaneously, ensuring rates, flight dates, and dayparts are entered accurately and verified prior to submission.
Inventory Oversight: Monitor sell-out levels and proactively coordinate adjustments due to oversell to retain revenue.
Creative & Script Logistics: Serve as the primary point of contact for multi-market client copy and ensure all creative meets requirements prior to airing.
Client Onboarding: Steward deals from signed contract through on-air execution, ensuring accuracy and timeliness.
Aircheck Management: Pull and organize airchecks and distribute to management and station reps as needed.
Compliance & Performance Tracking: Audit logs to verify all sponsored segments aired as contracted and coordinate make-goods when needed.
Discrepancy Resolution: Reconcile billing discrepancies by cross-referencing insertion orders with broadcast logs.
Strategic Ad Displacement: Execute urgent directives to remove or adjust creative across the network.
Market Research: Gather data on competitive spending and local trends to identify growth opportunities.
Post Log/Post Campaign Analysis: Generate reports to validate delivery and demonstrate audience reach.