National Sales Manager

Pyramid Global Hospitality•Litchfield Park, AZ

1d•Onsite

About The Position

Pyramid Global Hospitality is a company that values its employees, dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing, reflected in its 'People First' culture. The company operates over 230 properties worldwide. The Wigwam, a Four Diamond property with 331 guest rooms across 440 acres, is a renowned Arizona landmark in Litchfield Park, AZ, with a history dating back to 1929. The company is seeking a highly motivated and analytical individual with experience in driving sales revenues for hotels or resorts to join their team as a Sales Manager. This key position is responsible for proactively soliciting and managing group business in assigned vertical and geographical markets, actively up-selling to maximize revenue opportunities, and achieving personal and team revenue goals. The role also involves ensuring proper business turnover for service delivery and driving customer and guest loyalty through service excellence. The successful candidate should have a proven track record of achieving sales goals, be creative, a problem solver, a team player, open to learning, and capable of leading by example, responding professionally and courteously to guests and team members.

Requirements

Bachelor’s degree or equivalent experience
5+ years’ experience as a Sales Manager in a hotel/resort environment
Ability to effectively communicate verbally and in written form with the public as well as other team members
Essential statistical and analytical skills required to identify revenue opportunities and shortfalls
Ability to work both independently and cross-functionally to achieve goals
Ability to thrive in a multi-tasked and fast-paced environment
Availability to work when the events are happening, i.e. weekends, nights and holidays

Nice To Haves

SalesForce (Delphi) experience preferred

Responsibilities

Proactively soliciting and managing group business in the assigned vertical markets and the assigned geographical market
Actively up-sells to maximize revenue opportunities
Achieves personal and team related revenue goals
Ensures business is turned over properly and in a timely fashion for proper service delivery
Responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience
Provides service to customers to continue to grow the account
Make personal visits, when necessary to target areas and call on Companies and associations located in a specific market or area
Book meetings, conferences, and social guests from assigned areas
Dedicate majority of time to direct telephone sales
Rework and maintain old account files and solicit new accounts
Respond to all correspondence from assigned areas and trace dates for reworking and follow up
Set-up site inspections and follow through
Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association
Maintain a constant contact with Corporate and Association meeting planners
Maintain membership and contacts in hotel industry associations
Maintain a working relationship with departments interacting with convention groups
Develop new accounts
Stay abreast of industry trends and make recommendations of changes, which would affect operations
Maintain accurate forecast and recap information
Set-up and conduct site inspections for entire property
Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis