National Program Manager - Branch Refresh

JPMorgan Chase & Co.•Chicago, IL

About The Position

Join our dynamic team in the Consumer Bank Distribution Network working with Retail Real Estate professionals. As a National Program Manager on the Branch Refresh Team, you will support branch renovation work and develop standardized and scalable processes to execute branch retrofit programs in the market. You will collaborate with key partners within Real Estate, Facilities Management, Finance and the Retail line of business to retain a cohesive environment and appropriately program manage all initiatives. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

Requirements

5+ years of industry experience working on program management or related activities within a large-scale organization
Strong inquisitive attitude and ability to problem solve through qualitative reasoning both independently and through collaboration with business partners
Highly effective organizational and program management skills, strong attention-to-detail, independent, initiative-taking with ability to manage multiple priorities in a fast-paced environment
Strong interpersonal skills, ability to build relationships and effectively partner with all levels of management across a diverse set of functions, locations, and businesses.
Strong oral and written executive-level communication and presentation skills
Excellent Microsoft PowerPoint and Excel skills
Strong multi-tasking and time management skills
Ability to work under pressure and to deadlines, with accountability and responsibility for owning actions
Role will require travel nationally as needed, approximately 25%, subject to change as business needs dictate.

Responsibilities

Support, direct, and monitor activities for branch retrofit and renovation programs. The program manager will collaborate with their counterparts in the Real Estate Program Office to see that all programs are approached consistently across the country, ensuring adherence to standards.
Assist in resolving issues, as escalated, and ensure all key stakeholders are informed.
Develop process documentation, internal control procedures, and tools for Retail Real Estate program activities
Partner with Senior Program Managers to create a detailed process and communication strategy across impacted lines of business.
Provide regular reporting to the business and senior leaders to ensure all stakeholders are aware of the activities needed to move the programs forward

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

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