National Program Coordinator - Staff

Student Conservation Association • Chicago, IL

16h • $51,000 - $54,000 • Remote

About The Position

The National Program Coordinator (NPC) is the primary liaison for SCA members
and partner supervisors throughout their internships. Responsible for ensuring a
positive internship experience, the NPC supports interns directly and assists
on-site supervisors. Collaborating across departments, the NPC facilitates a
seamless journey from candidate selection to internship completion, while
ensuring compliance with regulations. They work closely with the
Education/Curriculum and Evaluation teams to align the internship program with
SCA's mission and objectives.

Requirements

• Bachelor’s degree with specific major in field of endeavor or relevant coursework/work experience related to the specific field preferred
• Workforce development, career development, internships, or young adult programming experience
• 3-5 years Customer Service experience
• Demonstrated experience in fast-paced environment and ability to work effectively under pressure
• Excellent interpersonal skills and ability to develop and maintain relationships
• Ability to work well as part of a team as well as independently
• Valid driver’s license and driving record that meets SCA standards
• Willingness to travel to conduct site visits, attend partner functions, etc.
• Strong MS Office skills and strong working knowledge of databases

Nice To Haves

• Salesforce experience a plus
• Experience working remotely under a distance-management structure a plus

Responsibilities

• Advise interns in the field and provide support to host site supervisors.
• Conduct one-on-one check-ins with interns to troubleshoot issues and offer mentorship.
• Host virtual trainings for interns on leadership, social skill development, and teamwork in diverse settings.
• Conduct virtual trainings for host site supervisors on system processes and onboarding expectations.
• Monitor intern account management from position submission to final reporting.
• Maintain accurate data in SCA's Salesforce and ADP systems.
• Manage delivery of work objectives per funding agreement to ensure project success.
• Manage a partner internship-in-a-box toolkit for successful internship setup and management.
• Conduct site visits as needed, ensuring compliance and documentation completion.
• Ensure bi-weekly timekeeping and approvals for payroll purposes/compliance purposes.
• Collaborate with the Education/Curriculum team to develop and deliver intern and partner content.
• Work with the Evaluation team to review and utilize data for program improvement.
• Develop a communication plan with Alumni and Marketing/Communications teams to engage intern’s post-experience.
• Facilitate collection of impact stories and materials showcasing SCA’s conservation efforts.
• Collaborate with other departments to ensure information consistency and accuracy.
• Serve as on-call Duty Officer and assist in incident response as required.
• Foster teamwork and uphold a positive, professional image of SCA.
• Adhere to SCA policies and procedures outlined in employee handbooks and operational standards.
• Perform other duties as assigned to support organizational goals.

Benefits

• Employer-Paid Life Insurance, AD&D Insurance, and Short-Term Disability
• Health, Dental, Vision, Life Insurances, Pet Insurance, and more
• Free confidential therapy, Teladoc, and financial planning services
• Generous PTO policy (starting at 22 days a year)
• 12 Paid Federal Holidays and Floating Holiday, Community Service, and Education hours
• 403(b) Retirement Plan with employer match
• Paid Parental Leave (up to 4 weeks)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level