National Performance Manager

automotiveMastermind Inc.

1d

About The Position

About the Role: Grade Level (for internal use): 11 · Provide coverage in a Dealer Relations territory following a promotion or expansion until a permanent Dealer Relations Manager is hired with duties including: · Day-to-day dealer partner relationship management and championing the adoption/ongoing use of the company product in the dealerships. · Execute launch planning, manages the product implementation and deliver initial and ongoing training to meet the needs of the dealers in the area through regular monthly performance visits. · Act as the first point of contact for dealer partners to handle issues and follow up on those that have been escalated. · Bring best practice knowledge of the product to our dealer partners to support the company’s value proposition every day · Possess an in-depth understanding of the product functionality and related services in addition to an overview of the technical functionality in order to train effectively & communicate appropriate usage. · Ensure that product changes, new features and releases are communicated and implemented in a timely manner. · This position will cover a geographical area and work cross functionally with Dealer Relations Director’s, Training and Enablement and National Enterprise Account Team · Partner with customers to identify challenges and understand their business needs to establish the best solutions that automotiveMastermind can provide by selling PMC Commitment Contracts, Package Pricing, and/or Acquire Upsells. · Solutions based selling as a consultant ensuring expectations are aligned, goals are being met and consistent ROI conversations are happening with the Key Decision Makers. · Effectively communicate the value proposition of Mastermind through Quarterly business reviews and customized workshops at dealerships · Work with the respective Director on negotiations of upsells, downsells, and cancel save strategy · Work closely with training and enablement to consistently re-iterate training content while in market with DRM’s. · Work closely with each Director and Associate Director to understand challenges within the region and provide additional feedback from dealer visits in a recap sent following every market visit · Ability to forecast and communicate risk and opportunities for coverage of open markets Who are you? · A challenger personality type who is comfortable having tough conversations with Key Decision Makers · Focused on hitting & exceeding Dealer Relations revenue targets: PMC revenue increase, package conversions, 6 months + term commitments and conquest · Comfortable conducting QBR’s and drive maximum revenue with long term commitments · Someone looking to take opportunities to maximize revenue opportunities at each dealership they encounter · Proactive self-starter who is flexible, creative, and has a positive attitude · Willing to help train/empower Dealer Relations team members to conduct QBRs and drive maximum revenue with long term commitment · Ability to focus on rehabilitating Red/Yellow Health Status dealers through partnership agreements, conversion to package, or contract renegotiation when necessary · Detail oriented and organized in delivering recaps to the Director following each market visit and/or DRM ride along. About automotiveMastermind: Who we are: Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What we do: Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Who we are: Our Company was founded on the idea that there are patterns in people’s behavior that, with the right logic, can be used to predict future outcomes. We are a small but rapidly growing SaaS organization that works in partnership with our customers to create solutions that are simply not found anywhere else. We work in groups rather than in structured corporate hierarchies; our culture is creative and entrepreneurial where everyone contributes to company goals in a very real way. We are a hardworking group, but we have a lot of fun with what we do and are looking for new people with a similar mindset to join the organization. What we do: Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale. Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI.

Requirements

• Bachelor’s degree in Business, Management, Marketing or a related field
• 5+ years of professional work experience in sales in a luxury retail environment.
• Proven track record of consistently hitting and exceeding territory retention and revenue quotas
• Auto retail experience is strongly preferred however, if you do not have prior auto retail experience, you must be passionate about cars
• Strong project management skills
• Significant working experience with CRM tools and reporting
• Thinks quickly, works fast, and embraces change
• Exceptional oral & written communication skills
• Great at execution: results driven, detail oriented, organized self-starter
• Strong business and financial acumen in daily work product
• Establishes meaningful relationships and easily builds strong rapports with clients
• Experience effectively negotiating, upselling and closing new business deals without discounts
• Proactively solicits feedback, asks questions, and resolves issues in a non-confrontational way
• Regularly self-assess with objective evidence and adapts work product to achieve better results
• Be ready to travel: This role requires 90%-100% travel within defined region of the US. This unique position will require extreme flexibility with your personal schedule and the ability to pick up and go without much notice.
• This position may require moving from one territory to another within the defined region for extended periods of time to back fill any promotions or new territory additions until a permanent employee is put in place
• Must be willing to travel on Sunday nights for Monday morning launches as needed

Nice To Haves

• A challenger personality type who is comfortable having tough conversations with Key Decision Makers
• Proactive self-starter who is flexible, creative, and has a positive attitude

Responsibilities

• Day-to-day dealer partner relationship management and championing the adoption/ongoing use of the company product in the dealerships.
• Execute launch planning, manages the product implementation and deliver initial and ongoing training to meet the needs of the dealers in the area through regular monthly performance visits.
• Act as the first point of contact for dealer partners to handle issues and follow up on those that have been escalated.
• Bring best practice knowledge of the product to our dealer partners to support the company’s value proposition every day
• Possess an in-depth understanding of the product functionality and related services in addition to an overview of the technical functionality in order to train effectively & communicate appropriate usage.
• Ensure that product changes, new features and releases are communicated and implemented in a timely manner.
• This position will cover a geographical area and work cross functionally with Dealer Relations Director’s, Training and Enablement and National Enterprise Account Team
• Partner with customers to identify challenges and understand their business needs to establish the best solutions that automotiveMastermind can provide by selling PMC Commitment Contracts, Package Pricing, and/or Acquire Upsells.
• Solutions based selling as a consultant ensuring expectations are aligned, goals are being met and consistent ROI conversations are happening with the Key Decision Makers.
• Effectively communicate the value proposition of Mastermind through Quarterly business reviews and customized workshops at dealerships
• Work with the respective Director on negotiations of upsells, downsells, and cancel save strategy
• Work closely with training and enablement to consistently re-iterate training content while in market with DRM’s.
• Work closely with each Director and Associate Director to understand challenges within the region and provide additional feedback from dealer visits in a recap sent following every market visit
• Ability to forecast and communicate risk and opportunities for coverage of open markets
• Focused on hitting & exceeding Dealer Relations revenue targets: PMC revenue increase, package conversions, 6 months + term commitments and conquest
• Comfortable conducting QBR’s and drive maximum revenue with long term commitments
• Someone looking to take opportunities to maximize revenue opportunities at each dealership they encounter
• Willing to help train/empower Dealer Relations team members to conduct QBRs and drive maximum revenue with long term commitment
• Ability to focus on rehabilitating Red/Yellow Health Status dealers through partnership agreements, conversion to package, or contract renegotiation when necessary
• Detail oriented and organized in delivering recaps to the Director following each market visit and/or DRM ride along.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level