National Operations Specialist

Article Student Living•Minneapolis, MN

About The Position

Article Student Living is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales, and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position. Article Student Living provides the best experience for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, generous employee benefits and perks, and opportunities for career advancement by growing throughout our portfolio. You will report to the Director, Training & Support. This is a travel-based role (about 75%) that offers flexibility to live anywhere in the U.S., as long as you reside within one hour of a major airport.

Requirements

Bachelor’s degree preferred or comparable experience in the student housing space
4+ years’ experience as a Property Manager or equivalent role
Knowledge of the market competition, local businesses, and the university
Excellent planning to manage a team
Communication with residents, team members, and senior management
Driven individual
True team player eager to help build the business
Eagerness to provide the best resident experience
Excellent project management
Exceptional customer service and resident relations
Desire to travel up to 75%
Live within 1 hour of a major airport

Responsibilities

Provide on-site leadership and strategic direction in the event of staff vacancies, together with the Regional Manager
Train and manage the site staff, including the Property Manager, Assistant Property Manager, Leasing & Marketing Manager, Maintenance Staff, and Community Assistants
Monitor and regulate Accounts Payables, Accounts Receivable, Leasing, and Marketing efforts, and overall property operation
Organize and accomplish successful resident move-out, property turn, and resident move-in in the event of a Property Manager vacancy while on-site
Evaluate the financial budget and remain within the allotted budget
Evaluate monthly income statements to determine accruals and reclasses
Conduct resident mediation and conflict resolution to provide a harmonious community
Monitor and advise on rate and leasing specials based on tour velocity and conversion