Comcast Cybersecurity: National Network Surveillance Technician

Comcast

2d•$20 - $47

About The Position

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary The Service Policy Assurance Technician 2 is responsible for performing a wide range of functions across a variety of technologies and applications that include but are not limited to: performing mitigation for security related incidents; providing education to internal partners and external customers regarding SPAM/Phishing, Identity Theft, Voice Fraud, and other SPA Operation programs. Ideally, this candidate possesses general security and privacy knowledge to protect our customers and combat common threat vectors. This resource will work and communicate directly with the application teams, escalation groups, stakeholders, and business partners, ranging from application users up to VP's. Job Description Comcast experience required for this position. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Requirements

Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences
Highly organized and detail oriented
Be able to speak to virus/malware, spam/phishing, identity theft and other risks to the security and privacy of computer users, including common attack vectors and best practices designed to combat such threats
Experience with remote troubleshooting
Experience with Remedy, IOP, ServiceNow, Columbo, or similar ticketing software
Proven analytical & problem-solving abilities
Ability to grasp new technologies quickly and willing to learn new applications/web interfaces
Ability to work in a fast-paced environment
Driven, takes initiative
Positive outlook, collaborator, team player, motivator
Proficiency in the Microsoft Office Suite
Discretion and professionalism are critical
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings valuable employee and customer feedback into the company - by joining huddles, performing call backs, and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors, and our communities.

Responsibilities

Utilize multiple software systems and applications to support Operations
Assist Comcast customers in recovery from fraudulent activity and attacks against them within the Comcast domain
Assist other Comcast teams in understanding and addressing security, policy, service, fraud, and compliance issues
Enforcing Comcast’s Acceptable Use Policy
Addressing incoming operation tickets accurately and in a timely manner
Answer Tier 3 incoming calls, voice mail, chat, and email
Maintain an active presence in all relevant Slack and Teams channels
Remain current on all workflow changes
Recommend process improvements, efficiencies, and course of action, when necessary
Prioritizes workload and manages multiple time sensitive issues.
Demonstrates flexibility and adaptability to the changing needs of the business
Is actively engaged in continuing education
Adheres to SPA Operations Guiding Principles
Regular, consistent, and punctual attendance
Consistently maintains (or exceeds) defined Scorecard metrics
Other duties and responsibilities as assigned