National Key Account Manager - Flexible Packaging

Mondi AG•Romeoville, IL

4d•$100,000 - $130,000•Hybrid

About The Position

Expand and manage strategic key accounts, positioning Mondi as a leader and preferred partner for eCommerce packaging solutions. Drive growth with large national eCommerce customers across the Americas, coordinating all commercial activities to deliver sustainable, profitable results. In this role, you will have clear ownership of customer relationships, contracts, and performance outcomes. Based in our Romeoville, IL headquarters, this position offers virtual flexibility with travel.

Requirements

5+ years’ experience in Key Account Management / Strategic Sales, ideally in packaging, logistics, eCommerce, or FMCG
Proven track record managing large national key accounts with complex structures and multi-site operations
Strong commercial acumen with experience in negotiations, tenders, and long-term contracts
Excellent communication, stakeholder management, and presentation skills
Structured, data-driven, and execution-focused; able to convert opportunities into concrete, measurable results
Comfortable working in an international, matrix environment and leading cross-functional teams without formal authority

Nice To Haves

Experience working with major eCommerce players (e.g. large marketplaces, online retailers, parcel carriers, or D2C brands) is a strong advantage

Responsibilities

Promote Mondi’s packaging solutions and position the company as a preferred eCommerce partner
Lead commercial discussions, tenders, and agreements in line with Mondi’s pricing strategy
Prepare and deliver value-based proposals focused on cost savings, efficiency, sustainability, and customer experience
Build and maintain a strong opportunity pipeline; provide accurate volume and revenue forecasts
Ensure disciplined contract implementation and follow-through on agreed terms
Act as the primary contact for key accounts, ensuring fast, transparent, and solution-oriented communication
Coordinate internal stakeholders to secure excellent service and delivery performance
Monitor OTIF, quality issues, and complaints; drive root cause actions and communicate outcomes
Understand customer pain points in fulfillment, automation, packaging efficiency, and sustainability
Collaborate with technical teams to design and implement tailored packaging solutions; support trials and roll-outs
Stay current on eCommerce trends, packaging innovations, automation, and sustainability requirements
Track competitor offerings and pricing; share insights to support strategy and product development