National Director Admissions Training

Universal Technical Institute•Overland Park, KS

12d•Remote

About The Position

Overview The National Director of Admissions Training leads the design, implementation, and ongoing improvement of admissions training programs across all campuses. This role ensures that all admissions personnel are equipped with the skills, tools, and knowledge needed to drive enrollment growth while maintaining compliance and delivering an exceptional prospective student experience. The position collaborates closely with campus leadership, the national admissions team, and other cross-functional departments to standardize best practices, monitor performance outcomes, and foster a culture of continuous development.

Requirements

HS Diploma or GED (required) and (14) years’ experience – or – Bachelor’s degree in Education, Business, Communications, or related field (preferred) and minimum ten (10) years' experience
Minimum five (5) years' experience in a leadership capacity (required)
Knowledge base and experience should include sales, training, or admissions
Proficiency in CRM/SI systems and LMS platforms
Independently manage complex tasks and projects
Coach and mentor junior team members
Analyze problems, evaluate alternatives, and implement effective solutions
Present ideas in a compelling and structured format to diverse audiences
Demonstrate refined listening skills and emotional intelligence
Facilitate training sessions and cross-functional meetings
Drive consistent results in a fast-paced environment
Leverage enterprise-level tools and systems to streamline processes
Create new and better ways for the organization to succeed
Develop people to achieve their goals and support organizational success
Navigate complex policies, processes, and organizational dynamics with ease
Operate effectively in uncertainty and ambiguity
Work independently, escalating complex or high-impact issues
Drive innovation to improve organizational success
Develop others to achieve individual and organizational goals
Navigate complex organizational dynamics with confidence
Perform effectively amid uncertainty and ambiguity
Able and willing to: Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Occasionally (less than 30% of workday) Ability to travel to local worksites
Use fine and large motor skills to operate a motor vehicle
Use hearing and sight (both near and far vision) to operate a motor vehicle
Employees must be able to safely ambulate when on company premises
This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation
Overnight and/or Local travel required (up to 50%)

Nice To Haves

Bachelor’s degree in Education, Business, Communications, or related field (preferred)
Experience in higher education (preferred)

Responsibilities

Develop and maintain a comprehensive national training strategy for admissions teams
Create, update, and deliver training content, including onboarding, advanced skills, compliance, and ongoing professional development
Align training materials and delivery methods with organizational goals, accreditation standards, and regulatory requirements
Conduct regular campus visits to deliver workshops, facilitate group trainings, and provide individualized 1:1 coaching
Facilitate engaging, interactive training sessions (in-person and virtual) for new and existing admissions staff
Implement coaching programs that reinforce training and support performance improvement
Partner with campus-based and regional leaders to identify training needs and ensure consistent execution of best practices
Observe admissions interactions (calls, interviews, etc.) and provide actionable feedback
Support underperforming teams or individuals with customized development plans
Monitor training effectiveness through assessments, feedback, and performance metrics
Continuously update training content to reflect changes in policies, systems, and best practices
Analyze data to identify skill gaps and recommend targeted training solutions
Continuously refine training programs to adapt to market changes, new technologies, and evolving compliance requirements
Collaborate with compliance and quality assurance teams to ensure training aligns with regulatory standards and monthly audit results
Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
Recognizes and rewards employee contributions and achievements
Other duties as assigned