National Customer Service Representative

Human Resources Team•Raleigh, NC

7d•$20 - $25

About The Position

About This Role: This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.

Requirements

Customer service and/or dispatch experience.
Knowledge of MS Office: Outlook and Excel.
Strong verbal and written communication skills (Strong Phone Skills)
Professional
Sense of urgency
Detail oriented
Production/Task focused
Ability to multitask
Time management skills
Problem solving skills
Team player
Successful completion of a drug test and pre-employment background screening is required.
MVR checks are required for all driving positions.

Nice To Haves

National Facilities Maintenance experience is a plus!

Responsibilities

Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment with our national network of sub-contractors and self-performing district offices.
Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction. (CONSTANT CONTACT WITH CUSTOMER)
Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
Work cross functionally with other teams and departments.

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Opportunity to work alongside some of the best talent in the fire protection industry