Senior Customer Service Representative (National Accounts)

Ellsworth Corporation • Germantown, WI

5d

About The Position

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Senior Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Germantown, WI. Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!  Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions. You will process the most complex and high value sales orders. You will respond to inquiries regarding moderately complex products, customers and orders. Works closely with Engineering Sales Representatives and Sales Management on meeting and supporting customer needs.

Requirements

• 3+ years of Inside Sales, Account Management and/or Customer Service or other related industrial experience and/or training
• Very strong customer service skills
• Thorough and attentive to details
• Excellent verbal and written communication skills
• Demonstrated sense of urgency
• Demonstrated ability to work cross-functionally across departments
• Proven ability to take initiative
• Very good negotiation and problem-solving skills
• Successful business acumen skills
• Ability to effectively manage time

Nice To Haves

• Associate’s degree (college or technical) in a related field preferred
• Demonstrated ability to operate successfully in Google Docs and/or Microsoft Office

Responsibilities

• Coordinates the most complex and/or high value customer orders from beginning to end
• Manages order cycle from order acceptance to shipping confirmation on customer hosted websites and portals
• Reviews and responds to internal and external customer requests in various communication platforms and communication channels
• Evaluates and escalates urgency of customer requests within appropriate internal departments
• Provides product availability, pricing, order management details and other requested documentation
• Reviews Request for Quote (RFQ) and Purchase Orders (PO) while working in multiple software platforms
• Reviews and acts on unapproved orders, expiring quotations, customer credit and return (RMA) requests and order required date portals
• Partners with outside sales representatives as it relates to territory and business development
• Coordinates order logistics and requirements with Distribution Centers

Benefits

• As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree