National Customer Care Representative I

Vitalant

9d•Remote

About The Position

Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.

Requirements

High school diploma or GED
Proficient computer skills
Two years of customer service experience required

Nice To Haves

One year of technical customer service support preferred
One year of text, chat, social media customer support preferred

Responsibilities

Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
Identify recurring system or application issues and escalate to leadership team.
Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
Assist with donor scheduling.
Monitor and analyze customer feedback