National Client Manager - Charlotte

Unum•Charlotte, NC

About The Position

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments All the benefits listed above are subject to the terms of their individual Plans. And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary: General Summary The National Client Manager (NCM) is the relationship steward for our most complex group, VB, and integrated cases with 2,000 or more lives. The NCM designs and implements a customized service strategy for each case in their respective block assignment. The NCM is accountable for growth and retention through strategic management of customer relationships and plays an instrumental role in improving block profitability, driving increased participation, and achieving case and premium persistency targets.

Requirements

Bachelor’s degree preferred
5 to 7 years employee benefits/insurance industry experience preferred
Strong consultative skills; able to think broadly when problem solving and making decisions
Segment/specialty knowledge preferred
Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
Presale expertise that can assist in the influence and sale of Unum’s value proposition
Demonstrated success in critical thinking; able to analyze data and make effective recommendations
Excellent communication, presentation, negotiation, persuasion, and conflict management skills
Ability to anticipate needs of clients and educate
Robust strategic re-enrollment expertise
Strong organizational, planning, time management and delegation skills
Strong leadership skills. Ability and desire to coach and mentor others
Full understanding of underwriting and risk concepts
Full understanding of, and ability, to correlate between the entire Unum product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
Strong business and financial acumen
Strong computer skills
Proper licensing and appointing are conditions of employment and must be obtained within 90 days from the date of hire/promotion
Ability to travel as needed

Responsibilities

Implementation and Ongoing Client Service Accountable for leadership of right resources and coordinating concentrated efforts to meet the specific needs of the client
Develops high level actions through risk and H&P analysis and claim consultation
Utilizes expertise in Unum services and solutions (implementation, contracts, FML, Health and Productivity, and client reporting and analysis) to recommend actions, resolve issues, and identify solutions
Ensures the complete and accurate implementation of new business and partners with Home Office functional areas to achieve a successful implementation. Effectively delegates and sets expectations with customer business teams
Holds partners (Home Office, Third Parties, and Technology Partners) accountable for driving day to day issue resolution for inforce customers and implementation project planning
Strategic Planning and Execution Owns the account management strategy for an assigned block of business within a defined territory
Responsible for the development and implementation of strategic customized business plan for each client which includes plans to proactively engage the client and increase client’s understanding of Unum’s value proposition, their benefits and industry trends
Strategic execution of renewal conditioning, planning and prepares for pre-renewal face to face visit to review claim trend analysis and Integrated Disability Management models to discuss any issues prior to the actual renewal meeting
Partners with Sales Consultants to jointly present and/or in some instances own annual renewal, including gathering of claim trend analysis, underwriting data, Return to Work statistics, etc.
Benefit Education and Enrollment Focuses on driving comprehensive employee marketing of Unum benefits by developing enrollment strategies and utilizing robust knowledge of internal and external capabilities and technology to achieve desired outcomes
Responsible for developing a deep understanding of broker/consultant/Third Party Firm/Benefits Administration/Exchange relationships in order to provide comprehensive solutions to their clients
Client Consultation Serves as a consultant to the client leveraging Unum expertise, deep knowledge of the client, and client’s industry to identify and recommend Unum solutions
Provides consultation and guidance related to health management strategies
Responsible for recognizing opportunities for new business and obtaining growth on the assigned block of business. This position will have assigned goals in these categories and be assigned block growth objectives.
Acts as Consultant to employer on administrative or enhanced service offerings to enrich the overall benefit to employee/employer
Attend site visits with the customer in Portland/Chattanooga or Glendale
Frequent proactive face to face meetings with the customer