National Claims Manager

ProAg

37d•$120,000 - $180,000

About The Position

Grow with Confidence. Pro Ag Management, Inc. (“ProAg”) is seeking an experienced insurance claims manager to lead and oversee our national claims operations as National Claims Manager. This position manages a team of almost 200 loss adjustment professionals operating in 42 states, ensures regulatory compliance while delivering a high level of customer service, and drives results within claims. Reporting directly to the COO, the successful candidate will demonstrate exceptional leadership and decision-making skills, along with a proven track record of effectively managing claims operations. This Exciting Opportunity, You Will: Drive Excellence in Claims Operations: Establish and maintain high standards to drive accurate and timely adjustment of crop insurance loss claims within regulations while providing a high level of customer satisfaction in claims handling with both agents and insureds. Implement best practices while understanding ProAg’s systems, procedures, and claims handling philosophy to optimize workflows, reduce cycle times, and ensure compliance with regulatory and company standards. Provide People Leadership: Build a high-performing team through coaching, mentoring, and succession planning. The ideal candidate will possess a strong drive and a genuine interest in achieving both company and personal development goals. Provide Thought Leadership: Serve as a strategic advisor on claims trends, regulatory changes, and industry innovations. Influence organizational direction through insights and expertise. Collaborate with internal departments and external partners to resolve complex claim issues. Lead Process Improvement and Innovation Initiatives: Identify opportunities to streamline processes, enhance automation, and improve overall claims performance, utilizing process optimization and technology resources. The Company: ProAg, a member of the Tokio Marine HCC group of companies, is positioned as a financially strong and well-capitalized insurer with an AM Best rating of A++. With more than 90 years of service to our agents & insureds, we stand committed to continuing the principles that ProAg was founded on: Integrity, Loyalty and Customer Service. What We Represent: Part of something bigger: We offer a career with purpose as you support the foundation of risk management for farmers and ranchers who create food and fiber for the world. Personal connections: We are built on strong relationships and appreciation of your individuality. A team who cares: We look out for each other personally and professionally because we care about each other. Innovators by trade: We’re committed to a brighter tomorrow for our team members and agriculture. The best of both worlds: We combine personal connections with powerful resources, thanks to our culture and the backing of Tokio Marine HCC. About Us - Find a career with purpose, benefits that support your life and a team you’ll want to grow with. Our dedicated team of crop insurance professionals work each day to bring peace of mind and protection to American farmers and ranchers. We support the people who provide food, fuel and fiber for the world. We know our work matters and we're proud of it. We hope you'll feel the same way. Join a team of good people who truly care.

Requirements

8-10 years of claims management
5+ years of leadership experience involving large teams
Bachelor’s degree in business or insurance, or equivalent experience
Strong knowledge of insurance regulations, claims processes, and industry standards.
Excellent analytical, problem-solving, and decision-making skills.
Exceptional communication and leadership abilities.
Proficiency in claims management systems, Microsoft Office Suite, and data management technology.

Responsibilities

Drive Excellence in Claims Operations: Establish and maintain high standards to drive accurate and timely adjustment of crop insurance loss claims within regulations while providing a high level of customer satisfaction in claims handling with both agents and insureds.
Implement best practices while understanding ProAg’s systems, procedures, and claims handling philosophy to optimize workflows, reduce cycle times, and ensure compliance with regulatory and company standards.
Provide People Leadership: Build a high-performing team through coaching, mentoring, and succession planning.
Provide Thought Leadership: Serve as a strategic advisor on claims trends, regulatory changes, and industry innovations.
Influence organizational direction through insights and expertise.
Collaborate with internal departments and external partners to resolve complex claim issues.
Lead Process Improvement and Innovation Initiatives: Identify opportunities to streamline processes, enhance automation, and improve overall claims performance, utilizing process optimization and technology resources.