National Accounts Representative

S. A. Comunale Co., Inc.•Barberton, OH

About The Position

S.A. Comunale is seeking a National Accounts Representative. The primary function of this role is to manage customer specific requests as it relates to inspection and service of the fire protection systems. The Company goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customers’ requirements, and staying compliant with required guidelines. This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards customer service and support, quality work performance, and an understanding of the inspection and services provided by the Company. S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Kentucky, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Requirements

High School Diploma or GED is required.
3+ years’ experience in a call center or customer service environment is required.
Strong customer service skills and the ability and willingness to learn new systems and processes is required.
Experience with Microsoft Office (i.e., Word, Excel, and PowerPoint) applications is required.

Responsibilities

Schedule service and inspection of customer sites on demand and set frequencies.
Perform follow up as necessary on outstanding work orders.
Maintain subcontractor relations and negotiate rates as needed.
Provide phone coverage for assigned account(s) as well as overflow.
Maintain profitable margins on work orders.
Be the primary customer service contact for assigned account(s).
Cross-train to perform any job occupation as determined by the Company.
Regular and reliable attendance.