National Accounts Customer Service Coordinator

GFL Environmental • Raleigh, NC

32d

About The Position

The National Accounts Customer Service Coordinator will provide superior customer service to National Accounts by coordinating service inquiries and work orders, investigating customer issues, and updating customer accounts.

Requirements

• 1-3 years of experience in sales or customer service
• High school diploma or GED
• Ability to effectively communicate both orally and in writing with multiple stakeholders
• Desire and ability to deliver high quality customer service
• Ability to prioritize multiple requests and tasks from different parties in a fast-paced and changing environment and document findings as appropriate
• Highly organized with demonstrated time and task management skills
• Ability to pay attention to detail and maintain accuracy
• Strong problem-solving skills
• Working knowledge of Google Workplace Applications
• Experience entering data and generating reports from computer systems

Nice To Haves

• Working knowledge of Tower, TRUX, and GFL 1 is a plus but not required
• Understanding of environmental services industry is a plus but not required.

Responsibilities

• Serve as the primary Customer Service representative for large national accounts by handling service inquiries, submitting service orders to branches and third-party contractors (subhaulers) via company systems, and investigating customer issues.
• Deliver superior customer service by providing 24/7 on-call support
• Assist in troubleshooting customers’ equipment failures and maintenance issues
• Collaborate with other National Accounts team members, branch personnel, and stakeholders from other departments across GFL to research issues and obtain resolution
• Work with third-party contractors to ensure on-time service delivery and resolution of issues
• Partner with the Sales and Pricing team, as needed, regarding third-party contractor pricing and contracting questions
• Answer customer emails and calls professionally and promptly with a positive demeanor.
• Maintain customer records with notes on inquiries and necessary revisions to services and master account data as appropriate.
• Assemble data collected in organized and systematic fashion leveraging existing tools, such as Google Workplace Applications, Tower, TRUX, GFL 1, and other web-based applications as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees