National Account Representative

Neighborly®

2d•$18•Remote

About The Position

Are you looking for a place where you can bring your Customer-Centric Focus? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a National Accounts Representative on the Junk King team, a typical day for you will include: Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities. Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers. Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates. Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees. Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift. Outbound Calling: Proactively make outbound calls to set customer appointments. Team Assistance: Assist other teams within the Call Center as assigned. Bring your skills and be inspired to achieve success.

Requirements

Experience: 1+ years of working experience in customer service or a related field is preferred.
Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required.
Skills: Collaborative Mindset
Effective Communication
Customer-Centric Focus
Task Prioritization
Critical Thinking
Coachable & Adaptable
Must be able to lift a minimum of 25 lbs.
Education: High School Diploma or equivalent required.
Schedule / in-office requirements: This is a fully remote position.
Must be able to work 5 days a week with availability to work weekend days.
Equipment: Must provide your own personal computer and hardwire internet connection (no Macs).

Nice To Haves

Proficient in Spanish preferred (reading, writing, and speaking)
Sense of humor

Responsibilities

Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities.
Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers.
Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates.
Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees.
Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift.
Outbound Calling: Proactively make outbound calls to set customer appointments.
Team Assistance: Assist other teams within the Call Center as assigned.